Connectivity for Enterprises: Mapping Your Communication Journey
Connectivity is not only the driving force of today’s enterprise communication, it’s also a critical foundation for harnessing the power of artificial intelligence (AI) and machine learning. As AI continues to grow and transform businesses across industries, organizations must ensure their communication infrastructure is optimized to support the bandwidth-intensive demands of these cutting-edge technologies. However, navigating connectivity for enterprises can be a complex challenge, even for the most experienced IT…
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The Essential Elements of Advanced Business Communications
Workers across virtually every industry are spending more time on digital communication tools—and this is good news. Workers can generate a lot of business value by instant messaging to solve complex problems, scheduling web conferences with prospective clients, and automatically generating reports of customer interactions through online portals. In today's professional contexts, workers spend at least 20 hours a week on digital tools. When they can easily collaborate, share information,…
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Simplify Voice Migrations for Enterprises: 5 Tips for Successful Integration
While organizations prefer an omnichannel communication approach for personalized customer support, reliable voice service is still critical to business. According to UC Today, nearly 7 out of 10 employees say voice delivers improved productivity and helps build relationships. Traditional voice solutions can be costly and inflexible, especially for companies growing or switching to remote office arrangements. Many companies are seeking a method to simplify their voice migrations for enterprises and…
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Next-Level Communication: The Potential of Voice for Microsoft Teams
The demand for modern cloud-hosted business communication essentials continues to rise. So, companies of all sizes are turning to communication and collaboration platforms to support remote workers and geographically dispersed teams. Business owners and IT decision makers recognizing the value of having video, voice, and data services consolidated into a single user-friendly interface appreciate the many features voice for Microsoft Teams brings to the table. As of 2023, Teams is…
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6 Enterprise Voice Essentials Your Company Should Be Using Now
Today's rapidly evolving digital environment requires a modern cloud presence, including advanced solutions that ensure workplace connectivity, network security, and long-term profitability.  Business owners and IT decision-makers are solving complex issues caused by the disconnect between the software solutions they need to stay competitive and the limitations of the analog services they've relied on for years. They're achieving this by investing in managed services like SIP trunking, enterprise voice, and…
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Enhancing Business Communication with Global Voice Connectivity
In today's interconnected world, international business expansion is attainable for nearly any company. Decision-makers are investing in advanced communication solutions to bridge the vast physical distances between their workers, suppliers, and customers. As a result, they're achieving unprecedented efficiency with the help of managed service providers specializing in global voice connectivity and network optimization. With the solutions and services needed to expand their global presence, managed service providers operate, manage,…
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Efficient Communication: Understanding the Power of Voice for Teams
More than a million organizations choose Microsoft Teams as their default messaging service. That number, according to Microsoft's most recent updates, includes 91 Fortune 100 companies and more than 183,000 educational institutions. When adding voice for Teams, users also have the option of using Microsoft as their phone service provider. Since Teams was developed to function as part of Microsoft 365, the system works seamlessly with Outlook, One Drive, PowerPoint,…
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Building a Robust Global Enterprise Network: Key Strategies and Best Practices
Organizations selling products and services internationally navigate an abundance of complex challenges along their path to global success. Most corporate decision-makers understand the value of using effective platforms to bridge the vast physical distances between their workers, suppliers, and customers. And businesses that recognize the value of streamlining their communication and collaboration solutions invest in the services of enterprise network providers to tackle those challenges. Building a robust global enterprise…
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A Quick Guide: Navigating Voice Migrations for Enterprise Success
Business owners and IT decision-makers worldwide are understandably impressed with the communication and collaboration features of Microsoft Teams. It's the most popular conferencing platform in more than 40 countries. With bundled and pay-as-you-go calling plans available from Microsoft and third-party providers, organizations of all sizes are determining if they're equipped to manage voice migrations for enterprise-level connectivity.    For small- to mid-sized organizations, moving voice communication to Microsoft's platform is relatively…
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Effortless Connectivity: Managed SIP for Multi-Site Enterprises
For today's multi-site enterprises, achieving seamless connectivity is the key to sustained success. It's a foundational step in any enterprise's digital transformation. Establishing a reliable communications infrastructure within your network prevents information silos, delays in information sharing, rework on collaborations, and missed opportunities.  Managed Session Initiation Protocol (mSIP) is a transformative solution that offers a streamlined approach to communication and collaboration across diverse locations. This sophisticated system not only simplifies…
Effortless Connectivity: Managed SIP for Multi-Site Enterprises
The Power of Enterprise Voice Solutions
Unlocking a new era of communication efficiency and collaboration, enterprise voice solutions empower organizations with the seamless integration of advanced features. From scalability and flexibility to robust security protocols, these solutions redefine the way businesses communicate.  The power of these solutions lies in their ability to streamline workflows, optimize communication strategies, and ensure business continuity, ultimately revolutionizing the dynamics of enterprise communication. But what does that mean for your operation? …
The Power of Enterprise Voice Solutions
Unlocking Efficiency: The Power of Enterprise Voice Solutions
Enterprise voice is a modern business essential, a term used to describe a comprehensive suite of communication solutions consolidated into a single user-friendly interface. The tools integrated into that interface are the key to optimizing workplace productivity and unlocking efficiency. According to the career experts at Zippia, efficient and effective communication can increase workplace productivity by as much as 25%. With the right set of enterprise communication features for your…
Unlocking Efficiency: The Power of Enterprise Voice Solutions
Can Microsoft Teams Replace Your Phone System?
  Businesses everywhere continually seek options for improving productivity, increasing collaboration, exceeding customer service standards, and decreasing unnecessary expenses. One of the most costly investments many companies have is their traditional Private Branch Exchange (PBX) phone systems.  Between the cost of hardware, installation, and maintenance, not to mention the dependency on physical phone lines that literally tether the business to a single physical location, the numbers can add up quickly.…
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Seamless Collaboration: Integrating Enterprise Voice with Microsoft Teams
Nearly 90% of businesses are using cloud-hosted collaboration tools to help coworkers solve complex problems, boost efficiency, optimize productivity, and improve communication. According to data compiled by Frost & Sullivan, collaboration software is a sound investment. In an article published by the career experts at Zippia, workplace collaboration improves customer satisfaction scores by 41%, increases product development by 30%, and boosts overall sales by up to 27%. Yes, the numbers…
Seamless Collaboration: Integrating Enterprise Voice with Microsoft Teams
Managed Security as a Service: Seamless Voice Connectivity
When organizations evaluate their cyber security risks, they think of data breaches and denial of service attacks. They worry about ransom demands and how long their systems will be down. They forget about the impact a cyber attack can have on voice communications. Companies that use the internet for all or part of their voice or video conferencing may experience disruptions during a cyber event. For many businesses, the cost…
Managed Connectivity: Future-Proof Your Enterprise Network
How we do business today is vastly different than even a decade ago. Many companies very recently experienced a paradigm shift in how they operate when business as usual was no longer possible. Connectivity, both in the technical and interpersonal sense, has become a crucial element of successful companies. Managed connectivity is a critical foundation for a thriving network, keeping employees connected to the people, tools, and resources they need…
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SD-WAN Is Exploding: Which Solution Fits Your Business?
Software-Defined Wide Area Networks (SD-WAN) are how big businesses keep resources connected across multiple locations. This virtual architecture manages wide area networks so that users can securely and reliably access applications through a variety of methods, such as 4G LTE and 5G, Multiprotocol Label Switching (MPLS), Point to Point, Direct Internet Access, and broadband internet. This cloud technology can optimize and streamline business processes, propelling them to the next level…
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Communication in the Modern Workplace: Voice Migration for Microsoft Teams
Within just two years of its introduction, Microsoft Teams became the communication and collaboration platform of choice for 500,000 organizations. Today, Teams has nearly 300 million active users and the distinction of being the most popular conferencing platform in more than 40 countries. Although many companies initially started using Microsoft Teams for its ability to keep their remote and hybrid workforce connected through its video conferencing capabilities, it's traditionally been…
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Enhancing Enterprise Voice with Microsoft Teams: A Winning Combination
In today's tech-driven world, business owners and IT decision-makers are slashing their communication costs by switching from legacy phone systems to cloud-hosted solutions. They've grown to appreciate the scalability, predictable pricing, and ability to choose the features that make the most sense for their organizations. Many of these companies are taking their communication capabilities to the next level by combining enterprise voice with Microsoft Teams, one of the most widely…
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Technology Expense Management: Best Strategies for Efficient Cost Control
Today's increasingly competitive work environment demands an advanced mix of business communication and collaboration solutions. Decision-makers are saving time and money by investing in cloud-hosted telecom services to provide their teams with secure, efficient connectivity. For companies trying to navigate a diverse range of digital services spanning multiple locations, technology expense management is priority one.   But for businesses without a plan to manage those cost-saving solutions, technology spend can still…
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What Is Microsoft Teams Direct Routing?
With Microsoft Teams Direct Routing, enterprises can use the Teams platform as a business phone system. It allows users to make and receive calls from any device in any location. In today's often geographically dispersed work environments, communication is more important than ever before. People are conducting business anywhere at any time, and they depend on communication platforms that work—whether they are at the office, at home, or on the…
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Unlock the Potential of Enterprise Voice in Microsoft Teams for Business Communication
The past few years heralded a paradigm shift in how companies do business. Digital nomads and virtual workplaces are common, which has opened up new opportunities for both companies and potential employees, as geographical location is no longer a limiting factor in recruiting. However, this shift requires that businesses consider new and more-efficient tools and technologies for voice communication that includes chat, text, or email, collectively known as enterprise voice. …
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What is Enterprise Voice Service?
What is enterprise voice? For most businesses, it's a simple question with a surprisingly complex answer. At its best, enterprise voice is a comprehensive and integrated communications solution for all your business needs. But that's just the beginning. Over the last few years, business communications have seen a drastic overhaul as companies adjusted to a more remote, flexible, and hybrid workforce. The cloud telephony market is growing nearly 10% globally…
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Business Voice vs. Enterprise Voice: How to Maximize Your MS Teams License
Over the last few years, Microsoft Teams’ popularity has expanded exponentially. First released in 2017 as a basic workplace collaboration tool, the service has evolved into a communication system that reached 300 million users in the last year. The platform’s increasing popularity has also led organizations to consider business voice vs. enterprise voice plans, especially after Microsoft launched a Teams Phone plan in late 2021 to help businesses integrate their…
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Why Do You Need Microsoft Teams for Your Enterprise?
Numerous organizations depend on Microsoft Teams for communication and collaboration within both virtual and traditional office dynamics. According to UC Today, 280 million users logged in to Microsoft Teams monthly during Q2 of 2023. If you want to use Teams for more than chat and file-sharing, you can make external voice calls with enterprise Microsoft Teams. Enterprise Microsoft Teams offers the features you expect from an enterprise-grade cloud-based communications system…
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Your Guide to Enterprise Voice Solutions
As businesses continue to offer remote and hybrid office arrangements, organizations with distributed workforces are increasing. There are several options for voice calling that companies can choose from to provide collaboration and communication for a remote workforce. There are also several technologies that can enable older on-site PBXs for remote workers or enhance cloud-based solutions that address these challenges directly. According to Channel Insider, SASE is expected to reach $60…
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Should You Migrate from PBX Systems to Enterprise-Level Microsoft Teams?
While your organization may only use Microsoft Teams as a collaboration tool, there's a golden opportunity to enhance your business communications with the right partner and replace your PBX with enterprise-level Microsoft Teams. According to UC Today, a staggering 280 million people utilized Teams monthly during the first quarter of 2023. Nearly 5 million seats are connected to a public switched telephone network (PSTN) for inbound and outbound calling. This…
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What Are Managed Network Services and Why Do Businesses Need Them?
The base salary for an IT professional is nearly $100,000. If your business chooses to handle all its IT solutions in-house, you'll need several of those employees working full-time to do the job effectively. If you want the job done right, at least a few will need to be hired at a rate significantly above base pay. Many businesses are turning to managed services to handle their IT needs. Managed…
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Leveraging SD-WAN Advantages for Your Business
Why Businesses Are Migrating to SD-WAN Running a successful business means staying connected. Whether communicating with employees or customers, companies need reliable connectivity. That's why companies of all sizes increasingly seek to use advanced technologies such as software-defined wide-area networks (SD-WANs) as an alternative to traditional wide-area networks (WANs). Organizations also require flexible communication systems. Adjusting WAN configurations to meet changing demands must happen in real time. Peak sales in…
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How MSPs Can Help Businesses Optimize Their Cloud Strategy
Today's businesses rely on the cloud for virtually every action. In fact, 60% of corporate data is stored in the cloud, and nearly half of all companies use the cloud to store business-critical data. Internal employees communicate across cloud-based instant messengers and access in-progress documents and spreadsheets on the cloud. CRMs and financial tools, not locally installed programs, use cloud-based data storage and integrations, and even retail checkouts use the…
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The Top 8 SD-WAN Benefits for Businesses
Although inflation and supply chain disruptions dominate the economic landscape, consumer expectations continue to grow, demanding an accelerated digital transformation from organizations of all sizes. Faced with financial and supply limitations, companies must find ways to maximize their technology expenditures to deliver the best return on investment. Every dollar must contribute to their short-term survival and long-term viability. Software-defined wide area networks (SD-WANs) are a technology that can optimize infrastructures…
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Why Your Business Needs an MSP: 5 Key Benefits
IT decision-makers across numerous industries are slashing the cost of keeping their company's hybrid workforce connected by investing in cloud-sourced communication services. Although business owners and decision-makers are well-versed in the benefits of outsourcing various aspects of administrative support, customer care, sales force training, and recruitment, they're often tasking staff with monitoring, securing, and troubleshooting a complex digital network made up of thousands of technologies. Even with highly skilled on-premise…
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The Future of SASE: What It Means for Your Business
Since the technology was first established in 2019, Secure Access Service Edge (SASE) has proven to be the future of connecting businesses with locations and employees worldwide. In 2020 and 2021, SASE enjoyed considerable growth as organizations searched for solutions to allow fast and secure remote user connections to enterprise networks as many offices closed for the COVID-19 pandemic. The need for secure connections in remote and hybrid office environments…
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Managed IT Services: Why Your Business Needs Them
Organizations across multiple industries have been outsourcing business tasks for decades. Although many decision-makers are well-versed in the value of hiring third-party contractors for administrative support, customer service, and recruiting talent, far fewer take advantage of the benefits of managed IT services. But the tides are turning. With today's global embrace of multi-channel communication solutions, many business leaders also turn to managed service providers (MSPs) to ease (or eliminate) the…
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SD-WAN and SASE: How Do They Relate?
When moving critical business operations to the cloud, the two most important considerations are security and accessibility. Facilitating both with the same service can save enormous time, labor, and costs. Combining SD-WAN's cloud networking capabilities with SASE's enhanced security, usability, and system-management features enables business owners to create a robust enterprise-grade IT system. Transforming critical business infrastructure into a polished and reliable suite of cloud networking tools can now be…
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Top 3 SD-WAN Architecture Types
Software-Defined Wide Area Network (SD-WAN) architecture is rapidly becoming a popular solution for organizations seeking to improve network performance and increase scalability. SD-WANs use software-defined technology to manage network components, including firewalls and routers and perform software and firmware upgrades. There are several types of SD-WAN architecture, all of which enable enterprises to leverage a variety of services to connect users with their applications. An SD-WAN solution is centrally controlled…
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Are Next Generation Communications the Future of Cloud and Voice Services?
Not all that long ago, business communication needs seemed far less complex. Your teams were, at least, for the most part, collaborating from within a central location, and your in-house phone system provided just about everything you needed to ensure connectivity. But over the past few years, you've likely realized it's become increasingly more work to keep up with the rapidly evolving demands of today's mobile, hybrid workforce. Legacy phone…
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What are Managed Communications Services?
More than ever, companies are powered by people in different buildings, geographies, and time zones. Business owners today realize that they require more than traditional enterprise phone systems to support their employees and serve their customers. In response, they are searching for innovative ways to connect with their stakeholders while getting the flexibility and cost savings they need. Managed communications services (MCS) are the best solution to this problem.  Managed…
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Simplifying Your Business Communication Systems Strategy
The requirements for business communication systems have changed significantly in recent years. Today, consumers expect to be able to communicate through more channels and are more impatient about response times. Employee communication needs can be even more complex, and improving communication can increase employee productivity by up to 25%. As businesses try to adapt to these changing demands, the result is often a patchwork of complex and disparate solutions. Thankfully,…
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Which Capabilities Make a Cloud Communications Company “The Best?
In recent years, there has been a shift from traditional modes of communication to cloud-based solutions. This trend will likely continue as businesses increasingly recognize the financial and technical advantages of cloud-based systems. Flexera's State of the Cloud reports that 45% of small and medium-sized businesses spend up to $1.2 million annually on public cloud connectivity. Businesses migrating to the cloud gain access to several applications that improve efficiency and…
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What Is a Managed Service Provider, and How Can Partnering With One Help Your Business?
Communications and infrastructure are rapidly moving to the cloud, reducing the need for a large onsite IT staff. In 2020, more than 90% of companies used connected cloud technologies. Organizations of all sizes are increasingly relying on a managed service provider (MSP) to assist with daily IT operations in the cloud and onsite. Many also look to an MSP to provide expertise for complex tasks like cloud migrations and cybersecurity. …
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What are the benefits of SASE in your business?
Software-defined wide area networks (SD-WAN) have become the most popular business networking solutions due to their low costs and high flexibility. Combined with Secure Access Service Edge (SASE), those benefits include highly robust security and greater accessibility for remote workers. These are significant advantages as companies shift to cloud-based Infrastructure as a Service (IaaS), which is driving an impressive 30.8% CAGR for the SD-WAN market through 2023. SD-WAN can be…
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How to Keep Up with Business Connectivity Needs with the Rise of Remote Work
For previous generations, working outside the traditional office environment was a dream – now, it's become a reality for over a quarter of the entire American workforce. It's marked a drastic shift in how businesses connect with employees, requiring new methods for facilitating an increasingly mobile workforce. More than ever, companies making significant shifts to remote work arrangements require advanced networking solutions. This is especially true of UCaaS (Unified Communications…
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Key Network Considerations for Remote Workforces in 2023
Remote and hybrid workforces create immense demand for companies to develop reliable and secure off-premise network solutions. It requires a focused plan to establish a cloud-based infrastructure, but the rewards are tremendous. Far from just a matter of convenience, research from McKinsey & Company found that the efficiency of mobile work meets or exceeds that of on-premise labor when up to a third or more of a nation's labor hours…
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Can Microsoft Teams Make External Calls?
How Can Microsoft Teams Make External Calls If It Doesn't Have Voice Capabilities? The popularity of Microsoft Teams has exploded recently due to the large number of people working remotely. UC Today reported nearly 270 million monthly active users in January 2022. The number of Fortune 500 Companies using Teams climbed to 9 out of 10, and the number of Teams Rooms has nearly doubled in the last year. Small…
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How SASE & SD-WAN Relate and What It Means for Your Organization
As more than 90% of companies had moved portions of their infrastructure to the cloud by 2021, any company involved in the almost half-trillion dollar industry requires the most robust cloud-security services possible. Organizations can now secure vital off-site information with cutting-edge security protocols that, in many ways, rival even the best on-premise security practices. To keep your company's data protected during and after cloud migrations, it's crucial to know…
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Considerations for Deploying SASE with SD-WAN
As the market for cloud networking reaches half-trillion dollars, cloud solutions have become far more sophisticated and effective. That's good news for businesses migrating essential business functions to cloud infrastructure – especially for SMBs. They need the easiest and most streamlined way to get up and running without a steep technical learning curve. Though getting started with a secure cloud network isn't necessary, it's helpful to know the fundamentals behind…
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Options for PSTN Calling in Teams
[embed]https://www.youtube.com/watch?v=PSUvHK4mdR4[/embed]   Since COVID-19 forced so many to work from home instead of remaining in the office, we've become accustomed to using video conferencing tools like Microsoft Teams to collaborate with coworkers, clients, and partners. With 25% of professional jobs set to be remote by the end of 2022, it's easy to see how global downloads of video conferencing apps are 90% higher than they were before COVID-19 shut things…
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SASE Vendors: Choosing a SASE Provider
The pandemic has caused a dramatic shift in the ways organizations operate. Many people are working remotely, and there are multiple satellite offices around the globe. For this reason, organizations are considering such technological solutions as Secure Access Service Edge (SASE) as it guarantees them security, provides agility, flexibility, and enhances the quality of network service. Several firms are offering SASE. However, not every product can fit your needs. This…
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SD-WAN 101: A Guide for Getting Started
There’s a lot of talk about SD-WAN and the benefits it can deliver. If you’re a multi-site business with growing bandwidth needs, lesson #1 in SD-WAN 101 is that SD-WAN enables you to manage bandwidth more efficiently across all your locations. By decoupling the networking hardware from its control mechanism—that’s the SD, or software-defined, piece of the acronym—SD-WAN simplifies the management and operation of your WAN and enables you to…
SASE Security – What is Secure Access Service Edge?
When the bulk of employees lived in one place and worked in a secondary location, accessing data centers in a very predictable manner, legacy security systems sufficed. These systems operated at the data server level, applying identity checks at the same point of access. In 2022, things are quite different. SASE security has become the standard, with a 2021 study showing that 64% of businesses have implemented this approach, or…
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SASE Meaning That’s Easy to Understand
Traditionally, companies have had to invest heavily in hardware to manage their networks and security. In today's world, that's just not sufficient anymore. Because so many people are working remotely, they need access to data and applications from anywhere in the world to be productive  — and that means companies need a reliable way to secure their networks and data as it travels from the end-user to its destination.. This is…
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Voice For Teams: The Benefits Of Voice-Enabling Teams
As the tools many of us have used to stay in touch with one another since March 2020, Zoom and Microsoft Teams have become household names, thanks to COVID-19. From kindergarteners to seniors, schools and churches to businesses and virtual happy hours, we’ve all become accustomed to using these video conferencing systems to connect with each other. The pandemic, and the need for a virtual means of connection associated with…
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What is Secure Access Service Edge (SASE)
Secure Access Service Edge (SASE) is generally defined as a security architecture for combining software-defined network connectivity and security technologies into a single cloud platform for rapid and secure migration to the cloud. The convergence of networking and network security capabilities in the SASE architecture addresses the demands of digital business transformation, edge computing, and workforce mobility. Impact of Secure Access Service Edge on Network Security As businesses seek to…
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What Is SD-WAN and How Can It Help Your Business?
SD-WAN is changing the network game for business leaders and decision makers in all niches. But what is SD-WAN? Software-defined wide area networks, or SD-WANs, are a software-based approach to managing wide-area networks that can improve connectivity to branch offices and the cloud while also providing ease of implementation, central manageability, and cost savings.  Over the last several years, there have been substantial advances in wide-area networks, none more so…
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Unified Communications Providers: Are They Worth the Investment?
In some ways, business, at its core, is the same as it’s always been. Teams are working hard to exchange goods and services with the public, organizations, and other businesses in order to get ahead. However, what is happening within these companies to allow for better communications, less wasted time, and increased productivity has shifted drastically. Unified communications providers are now taking center stage as companies embrace remote and hybrid…
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Connectivity IT Solutions You Need to Know About
Connectivity IT Solutions Are Key In a Hybrid World With enterprise-level connectivity IT solutions, your business can better connect and communicate with employees, customers, and stakeholders. With all of the changes in technology, the variety of these services is impressive, and they have become more popular due to the pandemic.  CNBC's recent survey on remote work concludes hybrid offices are the way to go. Take a look at some of…
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SASE vs. SD-WAN: Are They Worth Comparing?
You Don’t Need to Decide Between SASE vs. SD-WAN   If you're looking for the most agile, secure, and cost-effective way to modernize your business networks, it's only natural to evaluate technologies. You may be comparing “Secure Access Service Edge” and “Software-Defined Wide Area Network,” or SASE vs. SD-WAN.  Nevertheless, in this short post, you will discover these two technologies have more in common than they do differences. Experts affirm that…
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UCaaS Meaning: What Is UCaaS?
UCaaS Definition and Functions With the reality of the ongoing pandemic and remote work becoming the new norm, companies must move from traditional network infrastructures to cloud-based solutions to best serve distributed workforces. Unified Communications as a Service (UCaaS) platforms are becoming increasingly popular as a result. Since many businesses cannot deploy these technologies on their own, forward-thinking companies are looking beyond the UCaaS meaning and are partnering with experts…
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Choosing the Best Unified Communications Integrators
Unified Communications Integrators: What Do They Do and Why Are They So Relevant These Days? Your business can benefit from unified communications integrators who can understand and implement new, more robust communication infrastructures. It can be challenging to choose the best one due to a highly competitive industry. Providers with these skills tend to be experienced with both digital and legacy platforms and can assist you in deploying a communications…
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UCaaS vs. CCaaS: Do You Need Them?
UCaaS vs. CCaaS: What Does Each One Do? Before evaluating UCaaS vs. CCaaS, it’s essential to review their basic definitions and functionalities. The main difference between UCaaS and CCaaS is that UCaaS improves and facilitates overall communication and collaboration, while CCaaS focuses on increasing customer satisfaction and optimizing the customer experience. UCaaS UC, which stands for Unified Communications, offers a variety of enterprise communication channels, including voice, video, personal and…
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MS Teams Phone Number: Is It Enough to Replace Your Phone System?
Can You Get an MS Teams Phone Number as a Default? Recently, Microsoft Teams (MS Teams) has become increasingly popular as more and more people work remotely. In April 2021, there were 145 million active MS Teams users, up from 75 million in April 2020. These users began to ask if they could get an MS Teams phone number to enhance the tool's capabilities. It is well known that Microsoft…
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Benefits of SD-WAN for Small Businesses
Is SD-WAN for Small Businesses a Good Approach? It doesn’t matter if it’s a small company. If your business has several locations, remote employees and is constantly relying on cloud services, it may be time for you to switch to SD-WAN for small businesses. Recent research suggests the market for SD-WAN will be worth almost $8.4 billion by 2025. This advanced technology is becoming the preferred option for companies of…
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Advantages of Partnering with an SD-WAN Managed Service Provider
Businesses of All Sizes Can Benefit from an SD-WAN Managed Service Provider Whether you manage a small company or a large one, SD-WAN may be the best communications decision you can make. By partnering with an SD-WAN managed service provider, you can better support a business with multiple locations and remote employees who constantly rely on cloud services. Data indicates 43% of enterprises had implemented SD WAN by 2020, compared…
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Get the Best Value from Unified Communications Integrators
What Are Unified Communications Integrators? Unified communications integrators can assist your business with understanding and implementing new, more robust communications infrastructures. Since it is a highly competitive industry, choosing the best one for you can be daunting. These providers usually have experience with both digital and legacy communications platforms and can help you deploy a new system with more modern features. Gartner explains Unified Communications (UC) combine and provide multiple…
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Leveraging Microsoft Teams SIP Video Conference Integration
What is Microsoft Teams SIP Video Conference Integration? Throughout the world, Microsoft Teams has seen a massive increase in popularity and adoption following the Covid-19 pandemic. Approximately 250 million people use the app every month. During this surge, companies with more comprehensive communications requirements have needed to augment this tool with more capabilities, including Microsoft Teams SIP video conference integration.   In its early days, Microsoft Teams was just a way…
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Benefits of VoIP Video Conferencing
VoIP: The Foundation of VoIP Video Conferencing With the advent of new technology, people can now communicate through many more channels than ever before. Phone calls, text, chat, social media, and other communications methods are crucial, but VoIP video conferencing has taken an extreme leap, especially in recent months. Increasingly, companies are shifting their video communications systems to VoIP solutions to improve their productivity. In the field of technology, VoIP…
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Complete Guide to SD-WAN
If you’re like most companies, all your network traffic is not equal. Some are time-sensitive, others are not. Some of your applications devour tons of bandwidth, others do not. SD-WAN is a smart approach to managing your traffic flows. It can choose the appropriate path for all your network traffic types. This guide will help you understand the value SD-WAN delivers, learn the basics of this complex technology, evaluate your…
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Complete Voice Guide to Microsoft Teams
Microsoft Teams is a unified communication and collaboration platform that combines chat, video meetings, file storage, and more, all in one service that’s integrated with the Office 365 productivity suite and includes extensions to integrate with other non-Microsoft products. There is a range of plans available, from free to enterprise, offering businesses of any size an option that’s right for their budget and needs. This guide will help you understand…
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Complete Guide to Effective Technology Infrastructure Management
Because technology is an integral component of everything we do, if an organization can’t manage its technology infrastructure effectively, it can’t run its business effectively. Modern infrastructures are, however, highly complex and dynamic ecosystems. This guide will help you increase the effectiveness of your technology planning, better support the business and remote work, optimize cloud computing, and understand the value of managed services. Technology Planning Technology is not static, nor…
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Benefits of the Best Managed SIP Trunking Services
Managed SIP Trunking Services: What Is SIP? For your business to be successful, clear, high-quality voice communications is essential. By switching from Private Rate Interface (PRI) or SIP to managed SIP trunking, you can gain increased voice capacity and security without compromising your call data quality.  Let’s just recap what SIP protocol is in its most standard mode. SIP stands for Session Initiation Protocol, which is a more reliable way…
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Enhance Microsoft Teams Conference Call with Voice
Microsoft Teams Conference Call Features The COVID-19 pandemic made Microsoft Teams’ popularity and adoption explode worldwide. Every month, 250 million people use this app, making Microsoft Teams conference call modes become more complex and intricate, adapted to hybrid workforces. For example, aside from regular calls, meetings, or video chats, the Teams app introduced a feature called Together Mode back in 2020. The feature allows multiple users to share virtual space…
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Top 3 SD-WAN Architecture Types
What Is SD-WAN Architecture? According to recent research, the SD-WAN architecture market could reach a value as high as $8.4 billion in 2025. More and more companies are selecting this advanced option over traditional WANs because they are no longer meeting their needs. Are you interested in selecting an SD-WAN solution for your business but are unsure about the available types or how they differ? Let’s break down the basics…
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What Does mSIP Stand For and How it Works?
What Does MSIP Stand for? Regardless of the circumstances, you need clear, high-quality voice communications for your business. By migrating to SIP using mSIP, you can gain greater capacity and security without sacrificing voice quality at all. But what does mSIP stand for?  First off, you should know standard SIP protocol (without the “M”) can deliver more reliable business communications. SIP means Session Initiation Protocol. It allows for setting up,…
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Microsoft Teams Replaces Skype for Business: Now What?
It’s Official: Microsoft Teams Replaces Skype for Business Skype for Business took simple instant messaging and videoconferencing capabilities and added security and productivity features. It was helpful for companies globally for many years. However, this app ended its lifecycle in July of 2021, and the announcement became official: Microsoft Teams Replaced Skype for Business. This is what Microsoft originally communicated about the shutdown: “Skype for Business Online will be retired…
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Enterprise Business Communication: Comparing SD-WAN vs MPLS
Many of today's most successful businesses still rely on a relatively complex physical infrastructure managed by their carrier network to connect multiple branch locations to a central office or data center. That legacy technology supports internet connectivity between two fixed locations.  Although the wide area networks (WANs) transmitting information between local area networks (LANs) have become faster and more flexible over the years, thanks, at least in part, to the…
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How Can Microsoft Teams Voice Calling Help Your Business?
Does Microsoft Teams offer Voice Calling? Even though it is not a native feature, Microsoft Teams voice calling is possible. Business owners often want to enhance this already powerful tool to help it fulfill more communication needs. So, let’s learn about its basic functionalities. First off, there is a free version of Microsoft Teams, but it is only available to Microsoft365 subscribers. With this plan, chat, audio and video calls…
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Add Value with Microsoft: Teams Managed Services and Cloud Solutions
Microsoft: Teams Managed Services, Cloud Solutions and More Cloud technologies offer an attractive pricing model for capital expenses, but they may also bring operational costs, adding up considerably over time. These fees are well worth it, but only when cloud systems contribute directly to value creation for your business. This is where the best Microsoft Teams managed services, cloud solutions and more could help. Microsoft has long been the dominant…
How to Get the Best SD-WAN Security Standards
Before SD-WAN Security, Let’s Review the Basics If your company is migrating to SD-WAN technology, getting the best SD-WAN security may be of concern. However, before digging into what you need to consider, let’s briefly review the basics. Software-Defined Wide Area Network or SD-WAN aggregates multiple internet connections and dynamically determines the most effective path for traffic based on the current conditions of such connections. SD-WAN can provide organizations with…
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What is SIP Trunking?
SIP Trunking Defined If you are looking for better communications solutions to improve your company’s connection to other parties, you probably run into SIP technology and are wondering: What is SIP trunking and what can it do for you?  To start, SIP stands for Session Initiation Protocol. It’s a series of digital signals that create and terminate multimedia sessions (such as calls) with one or more participants.  Oracle explains, “The…
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How to Evaluate UCaaS Providers: A Comparison Guide
Why Is It Important to Compare UCaaS Providers? Your business needs seamless, secure and cost-effective communications. Connecting efficiently across multiple platforms wherever you are is key to today’s on-the-go business world. Investing in Unified Communications as a Service (UCaaS) will give your company the edge it needs to compete in real-time in an ever-changing communications environment, but how do you find the best UCaaS provider?  According to Gartner, UCaaS supports…
SIP Trunking Benefits for Businesses
Replacing Legacy Technologies to Realize SIP Trunking Benefits The business world is embracing SIP trunking benefits. Transparency Market Research estimates the market for SIP trunking services could grow at a 13% annual rate through 2030, with a market value of US $35.5 billion by then. What is the impact of this technology on companies' communications vs.legacy copper wire?   Most people don't realize it is SIP trunking technology that allows them…
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How to Use Microsoft Teams: Voice Options for Businesses
How to Use Microsoft Teams: Basic Features Have you ever wondered how to use Microsoft Teams in your company? If you haven’t already jumped on the Microsoft Teams bandwagon, then it's time to get familiar with one of the latest additions from Microsoft. Microsoft Teams is a chat and conference calling app that combines all your conversations into one place and, with the right partner, it can integrate enterprise-level voice…
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How can SD-WAN Cloud Empower Digital Transformation
SD-WAN Cloud in a Remote and Hybrid Work Culture SD-WAN stands for Software-Defined Wide Area Network. It can help you deliver effective network connectivity across your company. This technology has never been more relevant than now, in an increasingly remote workplace reality. SD-WAN Cloud can help you quickly tie together both your in-house and off-site resources, among other benefits. Understanding WAN isn’t always simple. The Telegraph recently defined SD-WAN as…
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Boost your Business’ Communications with Microsoft Teams Direct Routing
 Microsoft Teams Direct Routing: Background and Definition You likely already know about Microsoft Teams. It’s an online platform for meetings, virtual events, calls, chats and collaboration. But, did you know that there’s a way to multiply this tool’s capabilities to boost your business communications? It’s called Microsoft Teams direct routing. Microsoft Teams has been available since 2018. It reached 75 million daily active users in April 2020, 70% more…
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More Bandwidth for Less Money: Discover The Many SD-WAN Benefits
SD-WAN Benefits: Starting with The Basics SD-WAN benefits may be complex to understand, especially for people who own a business but do not have an IT-related background. This post will help you learn the basics of this technology and why it improves your company’s bandwidth and costs. The acronym SD-WAN stands for Software-Defined Wide-Area Network. Compared to a traditional WAN, SD-WANs are based on software, not hardware. Therefore, they are…
E911: Understanding the Basics
The Origins of E911 According to the Federal Communications Commission, the emergency 911 phone number we know today launched in 1999 with The Wireless Communications and Public Safety Act or 911 Act. The service’s objective is “to improve public safety by encouraging and facilitating the prompt deployment of a nationwide, seamless communications infrastructure for emergency services.” Since then, the FCC has led the transition from any other emergency numbers in…
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What to Look for in SIP Trunk Providers
What Is SIP Trunking and How Does It Work? SIP trunking is a technology that enables businesses to send voice and other unified communications services, such as video, chat and messaging, over the Internet instead of traditional phone lines or PRIs (Primary Rate Interface). All you need to enable diverse communications is an IP-enabled PBX (private branch exchange), Internet access, and a SIP trunk. SIP trunk providers will help you…
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How to Future-Proof Your Business with Hosted SIP Trunk
Hosted SIP Trunk and The Modern Business What does your business look like today compared to last winter? If you are like the vast majority of companies, you likely have more employees working remotely than ever before. And if studies and predictions are correct, many of your remote workers will remain remote long after the threat of COVID-19 subsides. Harvard Business School found that at least 16% of American workers…
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Understanding SD-WAN and SD-WAN Vendors
What Is SD-WAN? SD-WAN stands for “software-defined wide area network” and is the technology that aggregates multiple Internet connections and dynamically selects the best path for traffic based on the real-time conditions of those links. SD-WAN vendors swear it is a game changer in how it allows organizations to rapidly, reliably and securely access applications in the cloud without needing dedicated pipes to enterprise data centers. It’s also considerably less…
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Why Now Is The Time to Leverage Microsoft Teams SIP Calling
Microsoft Teams and SIP Calling Organizations are always looking for ways to reduce costs and streamline their networks. Over the past year or so, Microsoft has been talking about adding new Teams capabilities to give customers more without adding additional complexities. One of its latest offerings is enabling Microsoft Teams SIP calling by making Teams compatible with most standard SIP-based phones to support core SIP calling features. No longer will…
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Do You Need Direct Routing for Microsoft Teams?
The past year has been a whirlwind, full of unexpected and unwanted mandates and limitations as we all try to keep ourselves and our employees safe. Organizations may have closed up their physical offices due to COVID-19, but most are doing everything they can to keep operations running without losing key functionality. Video conference calls are now the norm, but people still need to make and receive calls. Do you…
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The Differences Between SIP and VoIP
Is There a Difference Between SIP and VoIP? Business communications is a world of its own, full of acronyms and technical terms that can be overwhelming for anyone not in the communications industry. Take the differences between SIP and VoIP, for example. You may have seen or heard something about them, but what are they, when do you use them, and for what? We could write books on all of…
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How Are Unified Communications Platforms Different?
What Are Unified Communications Platforms? Unified communications platforms support the various ways modern businesses work, streamlining the network to seamlessly connect people through various channels and collaboration tools. With today’s workforce being so dispersed, unified communications is a must-have for any organization that wants to increase workforce productivity, reduce costs and enhance the user experience. Gartner says unified communications “provide and combine multiple enterprise communications channels, such as voice, video,…
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Microsoft Teams SIP Trunk: The Glue That Connects Your Phone to Teams
The Need for Microsoft Teams SIP Trunk Microsoft Teams has become a valuable virtual collaboration tool for organizations of all sizes. Just recently, Microsoft announced Teams reached 115 million daily active users. It enables people to connect remotely, share ideas and documents, and coordinate activities through Microsoft 365. And even though Microsoft Teams has some voice capabilities, they are limited, offering only basic capabilities and international calling. Most businesses who…
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SD-WAN Implementation: What to Look for and Watch Out for
The Common Pitfalls of SD-WAN Implementation Companies with an e-commerce platform often believe that internet availability issues are a relatively simple fix. Just add in a few new backup circuits and you’re done. Not exactly. Many internet issues are a sign of more complex network problems that require precise and customized SD-WAN implementation. SD-WAN uses software to control connectivity, management and services between data centers and remote branches or cloud…
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Microsoft Teams Calling Plans: Can You Do Better?
The Challenges with Microsoft Teams Calling Plans Since the COVID-19 pandemic, Microsoft Teams usage has surged to 115 million daily active users, a 50 percent jump from the 75 million reported users six months ago. With so few of us able to meet in person for nearly a year now, virtual meetings have become the new norm.  Video conferencing technology is making it possible to connect people from all over…
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The Benefits of Telecommunications Expense Management
The Need for Telecommunications Expense Management Today’s businesses heavily rely on technology to operate virtually every business function. Engineering, sales, business operations, DevOps, marketing, customer support, IT and security, finance, and HR all have their favorite and necessary technology and applications. Besides onsite software, technology equipment and maintenance contracts, the average company with 200 to 500 employees uses as many as 123 software-as-a-services (SaaS) applications with 19 unique billing owners…
BCM One Acquires Regional Solutions Provider LincLogix
BCM One Acquires Regional Solutions Provider LincLogix Expands Footprint in Midwest Region   NEW YORK, NY, JANUARY 5, 2021 – BCM One, a leading managed technology solutions provider, announced today that it has acquired LincLogix, a regional data and voice solutions provider headquartered in Indianapolis that offers solutions to multi-site businesses with a niche in the manufacturing, retail and healthcare verticals. This acquisition allows LincLogix to provide an enhanced level…
Partnering with a Microsoft Teams Certified SBC Vendor for a Smoother Transition 
Microsoft Teams Certified SBC Vendors - Defined Microsoft partners with selected Session Border Controllers (SBC) vendors to certify that their SBCs work with Direct Routing. According to Microsoft, the purpose of having a relationship with a Microsoft Teams Certified SBC is to: Jointly work with the SIP interconnection protocols Perform intense tests using a third-party lab - only devices that pass the test are certified Run daily tests with all…
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How SD-WAN as a Service Helps Companies Rapidly Adapt to Change
SD-WAN as a Service: The Answer to a Changing Workforce? The COVID-19 pandemic has transformed virtually every aspect of our normal lives. Businesses and supply chains have been forced to adapt quickly if they want to remain afloat. While many organizations enabled a percentage of their workforce to work remotely before the pandemic, now the majority have had to adapt their operations to support a completely remote workforce.  The BBC…
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Unified Communications vs. VoIP: Which Is Best?
The Dilemma: Unified Communications or VoIP? Whether by expansion or contraction, most businesses need to assess their telecommunications needs at a certain point, ideally on a somewhat regular basis. What worked ten years ago may no longer fit your business needs or the needs of your employees. You may be getting different opinions, particularly around unified communications versus VoIP. It can be challenging to know what to do. We have…
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Skype for Business? Upgrade to Microsoft Teams Instead
The Case for Transitioning from Skype for Business to Microsoft Teams  If you are considering a Skype for Business upgrade to Microsoft Teams, there are indications that you should act sooner than later. In 2018, a report showed that Skype for Business and Zoom Video Communications hold 45 percent of the video conferencing market, and 89 percent of companies use multiple video conferencing platforms. In 2017, UC Today reported that…
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Why Technology Expense Management (TEM) Outsourcing Isn’t Enough
Why is Technology Expense Management So Hard? As a telecom manager or billing analyst, you likely understand the headache of trying to manage all of the invoices that come in every month. Depending on the size of your business and the extent of your network, you could have hundreds of invoices piling up on a regular basis. There simply aren’t enough man hours to go through each invoice and make…
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Is a Microsoft Teams PBX Integration a Good Idea?
Considering a Microsoft Teams PBX Integration? Have a standard PBX organizing your landlines into a local network but considering adding a video conferencing capability? For many businesses, a Microsoft Teams PBX integration sounds like the ideal way to keep an existing phone system and still leverage the benefits of video conferencing. But is it? Let’s first look at the PBX. A PBX is a business-grade telephone system that offers advanced…
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How to Build SD-WAN: DIY or Managed Service Provider?
From WAN to SD-WAN If you’re like increasingly more businesses these days, you’re realizing your WAN is no longer cutting it for your modern business. Today’s businesses have shifted to a more digital, cloud-based infrastructure that requires easier management of the many connection types across a traditional WAN. Enhancing multi-application performance, security and end-user experience is now the focus, and SD-WAN provides that capability. So many organizations are transitioning to…
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Giving Microsoft Teams a Voice
 Microsoft Teams, the unified communication and collaboration platform that’s integrated with Office 365, is seeing massive adoption rates. In March of this year, there were 44 million daily active users. That number jumped 70% to 75 million daily active users the very next month. And a report in June found that Teams usage growth has surpassed that of Zoom, the original poster child for video conferencing in the work-from-home…
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What Goes into an SD-WAN Implementation Plan?
It’s All About Connectivity The majority of businesses today, large and small, rely on reliable network connectivity to keep operations running. In fact, a 2018 TechTarget survey found 44% of respondents are prioritizing upgrading their networks within a year. This can be a challenge given how dispersed today’s workforce is. Companies can have multiple national and global locations, as well as remote workers on the network. Add to that the…
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What to look for in SD-WAN
What Is SD-WAN? SD-WAN, or “software-defined wide-area network” is a virtual WAN that uses software to control connectivity, management and services between centralized data centers and disparate, remote locations or cloud applications. This has become of significant value as companies are increasingly more distributed and workers are relying more and more on cloud-based applications and tools to execute their work. The market valuation for SD-WAN is expected to surpass $30…
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6 Reasons to Make the Move to a UCaaS Provider
Is It Time to Shift to a UCaaS Provider? Considering a transition to Unified Communications as a Service (UCaaS)? You’re not alone. IDG Quick Pulse reports that 28% of small- to medium-sized enterprises have already shifted to UCaaS and 56% plan to incorporate it into their network in the next 12 months to three years. The survey also found that 70% of unified communications (UC) deployments will be cloud-based in…
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How to Choose Between DIY vs. Managed SD-WAN
If you are managing a growing business, you know the importance of providing a secure, connected communications platform to your employees, particularly if you have multiple locations, a distributed workforce, and multiple applications. Traditional PBX phone systems are no longer enough to support your dynamic and diverse application environment. What is the next level in communications and how do you provide the foundation your company’s employees require to efficiently and…
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IT Leaders Reshaping their IT Priorities In this New World
CIO magazine recently ran an article on how CIOs are reshaping IT priorities in wake of COVID-19 and it reflects the reality we’re seeing across our own clients and the entire industry. The current pandemic is a health crisis. But for most businesses, many of the changes they needed to make to support stay-at-home directives had significant technology implications. Companies like this union benefits provider and this insurance company had…
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Beyond Buzzwords: This Is the One Essential Ingredient Your Network Truly Needs
There’s a lot of hype out there in the industry, and it can be difficult to figure out what’s essential for a stable, reliable network that supports your business requirements. You don’t want to over-invest in technology you really don’t need. But you also don’t want to miss out on improvements and innovations that can drive your business forward and deliver real ROI. The answer doesn’t start with the technologies…
Getting Your Network Telemedicine-Ready
The concept of telemedicine—using technology to deliver remote clinical services to patients—has been around for quite a while. The current shift to remote everything, however, has made telemedicine a necessity for virtually all non-critical healthcare. This means that healthcare organizations everywhere, ready or not, are forced to support telemedicine right now. But to be effective, telemedicine requires a strategy and network infrastructure that can support its unique needs. If you’re…
Kari’s Law Affects Every Multi-Line Telephone System—Here’s What You Need to Know
In 2013, Kari Hunt was in a hotel room with her children when she was killed by her estranged husband. Her then-9-year-old daughter tried repeatedly to call 911, as she had been taught to do, but was unsuccessful because she didn’t know the hotel phone required her to dial 9 to get an outside line. To prevent another tragedy like this happening again, on February 16, 2018, Kari’s Law became…
3 Matters to Keep in Mind when Overhauling your UC Systems
Unified communications systems can prove transformative to your business. However, finding the right tools for your specific needs and supporting the underlying technologies needed to put those solutions in place is a complex matter. The challenge is well worth tackling as a modern UC system can: Reduce travel costs by allowing for powerful videoconferencing capabilities. Keep employees engaged by creating more personal means for corporate communications. Foster collaboration as the ability…
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Drive Operational Innovation Where IT and Communications Intersect
Information and communications technologies are intersecting in new ways, giving enterprise employees opportunities to work and engage customers in more intuitive ways. IT systems have long played an instrumental role in working in the background behind communications systems. However, they haven't generally done much to make them better. Advanced network systems may allow for high-quality voice performance, but that is still a situation where IT is supporting good communications functions, not…
Real-Time Technology Lessons for Remote Work
In our previous post, we shared a few articles on the role technology is playing in a few specific industries. But every industry—every company, in fact—is being affected right now. In particular, with so many employees now working from home, there are few types of technologies that are playing an expanded role. And this unprecedented shift is teaching some fast lessons in real time. We wanted to share a few…
Connectivity and Digital Access Matter More Than Ever
Businesses within every industry have had to shift radically in response to the COVID-19 pandemic, doing what needs to be done right now, while trying to plan for an uncertain future. BCM One’s three key niche verticals—healthcare, retail, and financial—are arguably some of the most affected when it comes to a direct impact. Of course, the entire BCM One team is working alongside our clients, first and foremost, to ensure…
BCM One Adds Accomplished Channel Manager to Support and Expand the Central Region
BCM One is excited to announce the addition of Michael Milnamow to the BCM One family. Michael has a strong history of delivering revenue growth through aggressive sales approaches in the communications, SaaS, and network services markets and will be responsible for building out the company’s channel presence in the central region. Michael brings over 20 years of channel management experience with a strong background in UCaaS/VoIP and an emphasis…
Getting Your Employees Set Up for WFH
Amid the COVID-19 pandemic, the first priority is the health and safety of everyone across the nation and the globe. But we need to keep businesses running, too. Many are necessary to protect and sustain us—such as hospitals, utilities, and the food supply chain, to name just a few—and others are just looking to stay afloat, which is critical for their employees who depend on their salaries and benefits. For…
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Got channel supplier fatigue?
As an independent consultant, you want to provide your clients with the best possible solutions and service to meet their business needs. But that means working with a slew of suppliers. That’s a lot of points of contact to juggle. And different terms to manage. Not to mention all the different commission programs. And now you have way less time to focus on your own business and clients. No wonder…
Creating Value for Your Channel Business
When you’re running a business in the channel, you’re working hard every single day to build strong partnerships with vendors and valuable relationships with clients. Undoubtedly, you want to grow your business. But it’s so easy to get caught up in the day-to-day that you don’t have a moment to pause, take a breath, and think about your strategy and direction. BCM One’s Andy Steinke has spent the last decade…
Technology Checklist for Office Moves
Your company is growing! You’re moving from a co-working space into your own office. Or maybe you’re expanding and need a bigger space, or a new location. There are a million details you need to take care of (more…)
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BCM One Expands Team with New Director of UCaaS
BCM One is excited to announce the addition of Derrick Dike in the newly created position of Director of UCaaS. Bringing Derrick on board, together with the acquisition of Arena One, is part of BCM One’s strategy to drive growth in its unified communications offerings and become a top-tier UCaaS provider. Derrick brings 20 years of industry experience to this strategic role with a unique perspective—he’s spent time on the…
BCM One Adds Seasoned Channel Support Manager to Channel Sales Team
BCM One would like to welcome Chanter Adams to the BCM One family!  Chanter oversees the BCM One Channel Support team and works with our Channel Sales Managers to ensure the success of the company’s channel partners and agents. Chanter has over 15 years of industry experience. She comes to BCM One from MetTel where she held the role of Analyst supporting the direct sales team. Previously she held a…
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Empowering Your Clinicians With mHealth—and Your IT Team to Support It
Putting a simple device in the hands of your clinicians has the power to transform the care your patients get—and their overall health. The World Health Organization (WHO) defines mHealth as “medical and public health practice supported by mobile devices, such as [cell] phones, patient monitoring devices, personal digital assistants (PDAs), and other wireless devices.” The Potential for mHealth is Huge mHealth has the potential to transform virtually every aspect…
Replace Expensive Legacy Software with Microsoft Office 365 Features You Already Have
Collaboration is more important -- and easier -- than ever, thanks to tools for sharing documents, instant communication and workflow tracking. However, too many collaboration tools can often be counterproductive. Many companies purchase Microsoft Office 365, but retain competing legacy collaboration tools. In fact, BCM One has found that many of our clients who have Microsoft Office 365 are only using it for email, nothing else. There’s no need to…
Smart Technology Strategies for Cost-Conscious Nonprofits
If you’re a nonprofit, you want as much of your budget as possible to go to your core mission. Investing in a solid IT foundation can help you deliver on that mission by enabling you to draw attention to your cause, connect with your community, recruit volunteers, and facilitate fundraising. But technology—from your communications infrastructure to the applications and services you use—can be complex and expensive. Here are five smart…
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BCM One Adds a Third Business Development Rep to Account Team
BCM One is excited to announce the addition of Daniel Vaughan as a Business Development Representative to help drive organic growth for the company. He comes to us from GTT Communications where he developed best practices for outreach and relationship-building and helped hire and train new employees—and consistently exceeded quota. Daniel also spent 8 years in retail sales, bringing experience in that key vertical to BCM One’s clients. (more…)
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The Mobile Banking Imperative
Just about every aspect of our lives is now managed in the palm of our hands, and that includes our finances. No matter what kind of financial services you offer, your customers expect to be able to interact and transact through a mobile app. The by Citi found that 81% of consumers use mobile banking nine days a month on average, with 31% doing so 10 or more times a…
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BCM One Adds Healthcare Vertical Specialist to Account Team
BCM One is excited to announce the addition of Jose Padilla, Enterprise Account Executive – Healthcare Solutions.  Jose specializes in advising healthcare companies of valuable solutions to launch telemedicine practices, efficiently manage and support electronic health records (EHR), streamline the management of integrations of legacy and new systems for acquired offices and improve overall patient care. Jose spent 8 years at Verizon, working for the last 6 years as a…
BCM One Adds Retail Vertical Specialist to Account Team
BCM One is excited to announce the addition of Chelsea Mann, who joins BCM One as an Enterprise Account Executive-- Retail Solutions. Chelsea specializes in advising retail companies of best practices with regards to implementing the right blend of technology solutions to tackle prominent retail issues including PCI Compliance, ensuring a consistent omnichannel experience without margin-busting IT budgets, streamlining the connectivity of all store locations, taking control of cloud usage…
Up Your Nonprofit Fundraising Game With Technology
Fundraising is an integral and necessary part of successfully managing any nonprofit. You need to have the right people skills—to engage with donors, communicate and spread your passion for the mission, and convince them to give their time and/or money. Technology can also play a key role in helping you fund your operations. But according to a survey conducted by NetChange, only 11% of nonprofits report that their organization’s management…
Preparing for Blockchain in Financial Services
When we think of blockchain, we often think of cryptocurrencies, but it’s more than just Bitcoin. In fact, a Deloitte survey of over 1,000 global executives found that 74% see a compelling business case in blockchain, and 84% expect mainstream adoption. And, we’re not just talking futures—34% already have a system in production and 41% will deploy an app within a year. The unique characteristics of blockchain technology—notably, providing a…
BCM One Adds New Channel Manager to Southeast Region
BCM One is excited to announce a new addition to our Southeast Channel Team – Matt Frechette who is based in Raleigh, North Carolina. As Channel Manager for the Southeast, Matt will work closely with local BCM One channel partners throughout the region to drive business and provide dedicated channel sales support and co-selling with our existing channel partners. Over the past decade, Matt has held sales roles for a…
The Patient Experience: It’s Not Just “Customer Experience” for Healthcare
The Patient Experience: It’s Not Just “Customer Experience” for Healthcare In many ways, delivering a high-quality patient experience is similar to providing a great customer experience in any field. Except there’s one critical difference: when someone is a patient, they are likely coming to you in a moment of vulnerability, anxiety, and pain. This means all your communication platforms have to be utterly reliable. Patients need to be able to…
Retail Digital Signage: Its Potential is Limited Only by Your Imagination (and Hopefully Not Your Network)
Digital Signage Isn’t Just Signage That’s Digital Oh no, it’s so much more. According to a Cisco IBSG study, over 40% of shoppers say that digital displays change what they buy, because relevant information is provided near the point of purchase. The result? Retailers can generate higher brand awareness and sales uplift. When you give creative retailers the ability to combine all kinds of data with an information delivery platform,…
Managing Third-party Cybersecurity Risk in Financial Services
Financial services companies of all kinds understand financial risk and have tried-and-true strategies to manage that risk. But what about cybersecurity risk? This is a much newer kind of risk—one that we know can have significant financial consequences—and it’s starting to get executive- and board-level scrutiny. What is third-party cybersecurity risk? With the emergence of cloud computing, remote and mobile workforces, fintech solutions, and more, a lot of applications and…
Inoculate Your Team Against IT Burnout
Just about every company on the planet today depends on technology. If something goes down, business functions go down with it. That puts a lot of pressure on the IT staff who are responsible for those systems; and that pressure is compounded by the global shortage of technology talent. It’s no wonder IT burnout is rampant. You can’t hire your way out of the problem. You can, however, partner your…
Quarterly Reviews That Deliver
Technology changes fast. That’s why at BCM One we hold quarterly reviews with every single one of our clients to help them stay on top of their technology investment and ensure it continues to meet business needs today and in the future. If you’re a BCM One client, here’s what you can expect. Components of a Thorough Quarterly Review The centerpiece of the quarterly review is, not surprisingly, a review…
BCM One Expands Channel Presence to West Coast
BCM One is excited to welcome Chris Robbins as our Channel Manager on the West Coast. Chris, who is based in Southern California and will focus on managing and building out BCM One’s channel partnerships in the west region, joins Andy Steinke’s team as part of our regional expansion to provide local support to our partners. Chris has over ten years’ experience in the telecom space starting his first sales…
Three Hidden Cloud-busters – and How to Fix Them
Moving applications and services to the cloud makes good business sense for a bunch of reasons. But if you’re like most organizations, your understanding of cloud expenses and utilization is, well, cloudy. The reality is there are a number of aspects of cloud computing that are challenging to manage with the tools that cloud providers give you. One tool you could use for trying to understand your cloud spend is…
Better Solutions Start with Better Business Requirements
At BCM One, we never start with technology. Our clients’ business needs are the focus, and then we determine which enabling technologies will best meet those needs. It’s why we’ve always stayed technology-agnostic. And it’s why we engage in thoughtful and probing discussions right up front with each and every client. After having done this for more than a quarter-century, we’ve learned a thing or two about how to build,…
A Doggone Great Solution
Once upon a time, there was an IT director who was completely overwhelmed. We know you can relate. In this case, his was working for a national veterinary hospital which was expanding at a rabbit-like pace—acquiring two to four clinics every month! And did we mention that the voice and internet solutions in the acquisitions were mostly set up by the local doctor or office manager who had no IT…
When Growth Sneaks up on You
You’ve been going along, taking care of business as it comes up. And there’s nothing wrong with the way you’ve been doing it. But then you have a moment of realization. You’ve reached a certain scale, and as you look around to all those as-they-came-ups, it’s all a bit of a mess. If you had known this would be the point you’d get to, maybe you would have done things…
Firewall Management for People With Better Things to Do (i.e., Everyone)
Firewalls are like insurance—it’s not fun, it’s not sexy, but it’s a necessary precaution. Installing and configuring a firewall is just the first step; you need to patch and update it on an ongoing basis, which includes testing (you don’t want anything to break!) and ensuring all your compliance checkboxes stay checked. It takes a couple of hours to update a firewall, which doesn’t seem like much in the grand…
How to Do More With Less: MPLS Edition
Imagine you’re a retailer spending a lot of money on your MPLS network. Spending so much, in fact, that pretty much your entire infrastructure budget goes to said network. You want to do so much more—like backup systems, upgraded software, and hosted VoIP. Is it possible that enough savings could be squeezed out of that network spend to fund these other initiatives? Without sacrificing quality or coverage? While at the…
In It With You for the Long Haul
The word “partnership” gets thrown around a lot and, as a result, it’s become a rather empty promise. But at BCM One, we believe our channel partner program is truly unique; we emphasize the word “partner” rather than “program,” and nothing underscores that more than our investment in helping you retain and expand your clients. We call it Retention-as-a-Service. We may be in the technology business, but relationships are paramount.…
7 Ways Working With BCM One Saves Time, Money, and Headaches
On paper it might sound like a good idea to work directly with the carriers and suppliers of your communications infrastructure. It gives you control. They’re accountable directly to you. But in reality, the process of evaluating, selecting, deploying, and managing technologies can be challenging along a number of different fronts. Here are seven ways working with BCM One as your single-point-of-contact technology partner can actually save you time, money,…
Expect and Get More from Your Channel Partner Program
As a technology consultant, you provide value to your clients by taking on the responsibility for their IT strategy and management so they don’t have to. Could they do it themselves? Yeah, probably, but it’s not their thing and it wouldn’t be the best use of their resources—and they couldn’t get nearly the same results you deliver. That’s because you’ve got some serious chops when it comes your area of…
Your Business Can’t Afford to Not Evaluate SDWAN
The SDWAN market is hot right now. IDC’s worldwide SDWAN forecast from 2017 to 2021 predicts SDWAN network sales to reach over $8 billion. This is a titanic jump from $225 million back in 2015. Why is the SDWAN market blowing up like this? Because SDWAN provides benefits too attractive for any organization seeking to remain a competitive to turn down. BCM One has identified several technical and business benefits…
Your Cloud Budget Is Your New Phone Bill: Here’s How to Manage It
For many organizations, their cloud budget has become their new phone bill. Your organization needs cloud services, but you have finite resources and don’t want to spend any more than you have to, and you certainly don’t want to go over budget. At the same time, you don’t want to nickel and dime your organization out of optimal services. Adding to the difficulty is the complex nature of understanding a…
Life After POTS, DSL & EoC
Nearly every company deploys some kind of legacy product that just doesn’t perform as well as a new and improved alternative. Case in point, copper-based communication lines like Ethernet over Copper, POTS and DSL. Many organizations continue to use legacy products in the face of more agile and efficient alternatives. They’re comfortable with their phone lines the way they are. Even when an outside expert tells you that copper is…
Streamline Your Billing Process and Reduce Your Spend With Technology Expense Optimization
Author: Corinne Kerner Vice President, Technology Optimization Group at BCM One   For the last couple of decades, technology expense management (TEM) has been the way many organizations handle their billing. Paper billing has long gone the way of the dinosaur, thanks to the large expense involved in printing, shipping, storing and processing. When TEM first came on the scene, it saved organizations around the world tens or even hundreds of…
SDWAN Offers Carrier Agnosticism, But One Size Does Not Fit All
Gartner predicts total spending on SDWAN network products will rise from $129 million in 2016 to $1.24 billion by the end of the decade. Meanwhile, Frost and Sullivan believe SDWAN has moved from the early adopter stage into the growth stage of  the product life cycle. This explosive growth is due to SDWAN’s increased uptime and connection quality compared to just MPLS circuits alone. A wide array of vendors on…
Diversification is King: Why you can no longer be a telecom or cloud exclusive seller
In the not-so-distant past, VARs and system integrators sold software and cloud, and there was a Telephony agent who you went to for your carrier business. Now everyone is becoming a one-stop shop for everything under the sun. Traditional telecom companies are selling the cloud. Cloud providers offer telecom services. Where the lines exist at all, they’re extremely blurry. Some companies think they can remain inside their comfort zones, providing…
Three Things You Didn’t Know About Microsoft Cloud Optimization
Formatting can cost you! Microsoft Azure quick format gives a representation that a disk is ready to use.  However, it does not truly prepare the disk, be it virtual or physical. It merely overwrites the index tables of the drive.  A full format however will write zeros across the entire drive to both overwrite any existing data as well as check the disk during the write process. Microsoft charges for…
Deploy Skype for Business Voice Correctly with SOF
Author: Traci Blowers Microsoft SME & Manager, Cloud Operations for BCM One No doubt you’ve heard about Skype for Business Voice. You can use this to replace your current PBX and phone carrier. Still, you want to make that transition as seamless as possible. Your phone system is the lifeline of your business, so a careful approach is essential. So how do you decide which partner to work with if…
Moving to the Cloud: Business Advantages and Challenges
Cloud computing can be far more efficient at meeting your computing and storage needs than traditional computing. You can obtain far more computing power and storage at a fraction of the price of traditional computing solutions. The cloud allows your organization, regardless of size, access to many of the same tools available to enterprise-class organizations. While the cloud is nothing new -- it’s been around since at least the 1960s…
SD-WAN Application Aware Routing and Real-Time Circuit Monitoring Explained
See the complete webinar here. Transcript SD-WAN has the ability to identify e-mail traffic. We all know e-mail traffic is very important to businesses, but it's not necessarily time-sensitive. So SD-WAN will choose the lowest-cost link. And that's where e-mail traffic will flow. So let's say that lower-cost link has some major delay on it and will throw in some packet loss. Well, SD-WAN's real-time circuit monitoring will recognize that…
3 Ways to Fuel Collaboration in your Business
Holistic planning plays an integral role in finding success with collaboration in business settings. Browse a few studies and you'll find that plenty of companies are using social, mobile and video tools to bolster collaboration in the enterprise, but you'll also see an overarching theme that technology alone is not enough to transform the way an organization operates. Instead, cutting-edge solutions must be tightly integrated into everyday processes and procedures…
Flexibility vs. risk – Creating Security Methodologies that don’t Hold Back your Business
Balancing business flexibility with cybersecurity can be a somewhat overwhelming challenge, but it is increasingly important as IT and corporate leaders work in tandem to protect company data. The problem is that business and technology leaders have vastly different priorities when it comes to security, something that is underlined by a recent study from The Economist Intelligence Unit and VMware. "Business and technology leaders have vastly different priorities when it comes…
Quick Guide: Establishing Visibility into IT Systems to Drive Business Value
We recently discussed how transparency into relationships with managed services providers can pay dividends for businesses. Similarly, deepening insights into every detail of IT operations can fuel value creation. IT transparency and value creation are closely linked as having a clear understanding of the nuances of how IT systems operate can empower business and technology leaders to ensure investments deliver returns. The problem is that many IT departments are functionally siloed,…
3 Ways to Transform the Culture of your Business-IT Relationship
Businesses have long depended on technology to get the job done. This reliance on technology has long fueled a relationship in which business and IT units have been segregated from one another. The enterprise operates to meet customer needs and drive profits, and IT exists to support those tasks. This longstanding relationship is changing, but how do you adjust your culture around a new world of responsive IT that is…
What do MSP Vendor Partnerships Mean for your Business?
Vendor partnerships are a key strategic issue in the managed services provider sector. MSPs will partner with vendors to be certified as specialists with those technologies, giving them added clout when working with businesses that want specific solutions. If a company likes the Microsoft Cloud ecosystem, for example, an MSP that is a Microsoft partner will often be best positioned to meet those needs. However, this is the simplest explanation…
Software-Defined Networking Transforming WAN Capabilities
Virtualization has been transforming IT infrastructure strategies. It began with server virtualization. Establishing virtual machines within single systems allowed one server to host dozens of applications, changing the way data centers operate by allowing apps to use system resources on an as-needed basis. This process extended out to storage, network and desktop systems, creating software-defined data centers. Virtualization's rise has also led to more discussions around the idea of software-defined…
Big Data and DevOps – Using Flexible Development Models to Maximize Data
Big data is a major point of discussion when businesses explore digital transformation. In theory, gathering information from a wide range of unstructured and structured sources should help companies build efficient, streamlined operations using digital apps and services. Going digital makes it easier to gather data from diverse locations, and having apps and services in place to leverage that information enables companies to make both real-time and strategic decisions with…
5 Traits of an Effective IT Audit
Performing an all-purpose IT audit can be a great way to kick off a partnership with a managed services provider. An audit will help you and the MSP understand how technology is currently impacting your business and identify potential strategies for improvement moving forward. A good MSP doesn't just sell you technology and support it, it will also serve as a consultant that helps you maximize value creation through IT innovation. An…
Breaking Down Walls – How Changing Data Center Models Transform Business
The data center without walls movement has taken hold in the enterprise, creating a situation in which organizations can freely mix and match diverse technology services to drive value creation. In particular, being able to subscribe to cloud technologies, colocation services and similar hosted data center solutions lets companies move to an operating cost model for many of their IT systems. The result is a situation in which raising large…
TEM Empowers Organizations to Keep Pace with Changing Telecom Demands
Telecommunications expense management tools offer organizations visibility into how they use and pay for a variety of communications technologies, something that is increasingly valuable as technological models shift across the telecom services sector. Historically, enterprise communications investments have boiled down to purchasing phones, fax machines, internet services and the various network services that support them - such as a direct line for fax machines. Over time, this model became more…
Transform Collaboration with Microsoft Skype for Business
Enterprise culture is changing as many businesses work to establish startup-like collaboration and flexibility to fuel innovation and gain a competitive edge. Advanced communication tools have become critical as this cultural shift has gained momentum, and Microsoft Skype for Business has emerged as an easy-to-use solution for the modern enterprise. The longstanding collaboration problem Creating genuine team environments in which people actually work together on projects instead of simply taking…
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