Unified Communications vs. VoIP: Which Is Best?
The Dilemma: Unified Communications or VoIP? Whether by expansion or contraction, most businesses need to assess their telecommunications needs at a certain point, ideally on a somewhat regular basis. What worked ten years ago may no longer fit your business needs or the needs of your employees. You may be getting different opinions, particularly around unified communications versus VoIP. It can be challenging to know what to do. We have…
woman on phone and computer
Skype for Business? Upgrade to Microsoft Teams Instead
The Case for Transitioning from Skype for Business to Microsoft Teams  If you are considering a Skype for Business upgrade to Microsoft Teams, there are indications that you should act sooner than later. In 2018, a report showed that Skype for Business and Zoom Video Communications hold 45 percent of the video conferencing market, and 89 percent of companies use multiple video conferencing platforms. In 2017, UC Today reported that…
ms teams computer desk
Why Technology Expense Management (TEM) Outsourcing Isn’t Enough
Why is Technology Expense Management So Hard? As a telecom manager or billing analyst, you likely understand the headache of trying to manage all of the invoices that come in every month. Depending on the size of your business and the extent of your network, you could have hundreds of invoices piling up on a regular basis. There simply aren’t enough man hours to go through each invoice and make…
calculator accounting papers
Can Microsoft Teams Replace Your Phone System?
Is Microsoft Teams Enough to Replace Your Phone System? Microsoft Teams is growing in popularity, particularly in light of COVID-19. Back in April, The Verge reported that Teams usage jumped from 44 million daily active users in March to more than 75 million in April - a 70 percent jump in only 30 days. In June, Computer Weekly published an article citing a study that found Microsoft Teams usage grew…
person on phone at desk
Human Focused. Technology Solutions.