Amid the COVID-19 pandemic, the first priority is the health and safety of everyone across the nation and the globe. But we need to keep businesses running, too. Many are necessary to protect and sustain us—such as hospitals, utilities, and the food supply chain, to name just a few—and others are just looking to stay afloat, which is critical for their employees who depend on their salaries and benefits. For all of these organizations, this means a massive and immediate shift to telecommuting. And for many, especially smaller companies with limited IT resources, it can be tough to make the switch. They may not even know what options are available. Here is a quick list of telecom solutions that can be quickly set up to enable your employees to work from home.
If you’re concerned about the surge in remote access to your applications: Wireless broadband provides a quick solution for high-speed connectivity, or to use as backup Internet connectivity to ensure business continuity for your remote workforce.
If your phone system can only be accessed from employees’ desks: Unified communications-as-a-service (UCaas) or hosted voice enables you to set up a system that employees can use from anywhere, and it doesn’t require any hardware. You can implement features such as customized call flows, group setups, and various automatic call distributor (ACD—think voice menus) capabilities. You also get collaboration tools to enable audio and video conferencing with desktop share, as well as file sync/share capabilities.
If your call center is on-premises: A cloud-based contact center solution allows your team to continue supporting customers from home, with all the features you’d expect from your current system.
If you’re concerned about disruption of your voice services: SIP Trunks provide cost-effective backup for business continuity, and can be turned up in 60 seconds.
If you use Microsoft Office 365: There’s a whole host of collaboration features you may not even be aware of that can help your employees connect and be productive from home.
Please feel free to contact our team for any reason. Yes, BCM One can help you get any of these solutions up and running fast, but the most important thing is to enable businesses and their employees to weather this unprecedented situation, no matter who provides the services. Our goal is to help you understand your options to discuss with your trusted IT advisor, whether that’s BCM One or anyone else.