BCM One’s UCaaS solution delivers seamless, secure, and cost-effective communications—across multiple channels anywhere you need it.

Today’s workforce is more diverse than ever. Enterprises are supporting a distributed employee base with increasing technology demands and limited resources. Managed UCaaS not only supports both office-based and mobile employees with standard resources, but provides significant flexibility, reliability, and scalability to meet ever-changing requirements.

UCaaS by BCM One

BCM One’s UCaaS solution, which runs on the BroadWorks® platform, streamlines communications across your organization. Its robust features ultimately provide business metrics and intelligence, leading to an increase in sales, customer satisfaction, and operational efficiencies.

Companies prefer to work with BCM One for one main reason — the client experience they receive. We have a dedicated UCaaS practice and a team of voice engineers and voice specialists that are assigned to you throughout the installation process. They then provide technical support and training post-install. Our client-centric methodology not only sets us apart, but also gives us valuable insight into our clients’ businesses, allowing us to function as a seamless extension to your IT team. We invest in customer success because we’re committed to delivering the best possible business outcomes and exceeding your expectations.

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BCM One UCaaS Features
Business Voice

BCM One’s mobile-centric UCaaS solution comes complete with all of the business voice features you’d expect from an enterprise phone system and more.

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Contact Center

Our contact center solution includes supervisor modes, skill-based routing, customer call-back, live monitoring, real-time presence, and other advanced features.

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Collaboration & Messaging

Audio and video conferencing with desktop sharing and whiteboards. Messaging with conferencing, sync, archiving, social media, and a wide range of additional capabilities.

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Business Intelligence

A robust reporting and analytics framework for all services provides 100+ SLA/KPI metrics, periodic reports, unlimited historical data, a live monitor, and mobile app support.

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Reliability & Security

Our scalable cloud infrastructure delivers ultra-reliable QoS, with historically proven 99.999+% service uptime along with enterprise-class security controls.


BCM One’s UCaaS is fully mobile-enabled and designed to extend unified communications applications to your iOS and Android devices.

The Benefits of UCaaS

Traditionally businesses deployed premises-based voice systems physically in their offices. Unified Communications as a Service (UCaaS) is the modern paradigm bringing communication and collaboration for your business via the cloud, accessible from any device. The benefits of UCaaS are plentiful.

Mobility – Modern workers are using mobile technology as a primary means to communicate. With more mobility options, businesses will continue to embrace remote work and distributed teams. This requires technology that allows people to stay productive and connected from anywhere. UCaaS is the best option for most communication and collaboration needs.

Strategic Focus – IT resources devoted to business phone administration are not focused on key business initiatives and are not helping your company compete in your marketplace. Implementation of UCaaS eliminates those IT headaches, reduces resource costs, and frees up your team to work on projects that relate to your core business.

Unlimited Growth – UCaaS systems scale with you. Adding users, regardless of time and place, is seamless and unlimited. No need to guess how many employees you will have over the next few years. You never have to worry about outgrowing your phone system’s capacity – increase or decrease users as needed very easily through your admin portal.

Custom Configuration – As businesses grow, their needs change. With an on-premise system, you are stuck with the features the system comes with. UCaaS is different. By accessing one centralized software platform in the cloud, customers can take advantage of new features and capabilities, without any disruption, effort, or new hardware requirements.

Disaster Recovery –Most businesses have a disaster recovery plan for their data systems, but many do not have one for their voice and communications system. The UCaaS model provides an embedded continuity plan that’s built into your solution implementation, not just bolted on as an afterthought.

”Great teamwork between the BCM One UCaaS team and the 32BJ Benefit Funds operations team. It is incredible that in just a couple of weeks, we now have a fully operational contact center enabling us to work remote during COVID-19 — thanks to BCM One.”

Director of Technology & Operations, 32BJ Benefits Funds

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