Mobile and Scalable

Unified Communications as a Service (UCaaS)

Remote and hybrid ways of working demand modern solutions. BCM One’s UCaaS delivers seamless, secure and cost-effective communications across multiple channels anywhere you need it.

Streamline and enhance your communications and collaboration platform.

What Is UCaaS?

BCM One’s Managed UCaaS not only supports both office-based and mobile employees with standard resources, but it provides significant flexibility, reliability and scalability to meet ever-changing requirements.

Keep Your Workforce Connected with UCaaS

Keep Your Workforce Connected with UCaaS

Can your network support all ways of working? Do your employees need more?

Today’s workforce is more diverse than ever. Enterprises are supporting a distributed employee base with increasing technology demands and limited resources. UCaaS is the modern paradigm bringing communications and collaboration for your business via the cloud, accessible from any device.

BCM One brings all the pieces together. BCM One’s UCaaS solution runs on the BroadWorks® platform and streamlines communications across your organization. Its robust features ultimately provide business metrics and intelligence, leading to an increase in sales, customer satisfaction and operational efficiencies.

Companies choose BCM One for our expertise and service. We have a dedicated UCaaS team, complete with voice engineers and voice specialists assigned to you throughout the installation process. After installation, they provide technical support and training. Our client-centric methodology sets us apart and gives us valuable insight into your business, allowing us to function as a seamless extension of your IT team.

Comprehensive Service

Option to integrate our UCaaS solution with modern next generation solutions — Microsoft Teams, Cisco Webex® and SD-WAN

BCM One’s UCaaS services can be integrated with Microsoft Teams to supercharge the standard Teams service into an enterprise-grade platform, with features including centralized auto attendants, call transfer, hunt groups, E911 management, paging devices and more. We also offer the ability to develop a hybrid solution with a mix of  Microsoft Teams seats and UCaaS seats to customize a design for any organization’s needs. We’re one of the few vendors that offers this hybrid option.

Integrate our UCaaS solution with our Versa SD-WAN solution for a marriage of two modern solutions delivering Quality of Service (QoS) and security. No need to worry about circuit latency, jitter, packet loss and outages. Read more about this specific service option.

Integrate our UCaaS solution with Webex, the market-leading secure messaging and video collaboration productivity tool and another option for video conferencing for enterprise businesses.

Run a Consolidated Communications Network

The days of managing multiple vendors is over. With BCM One, we bring the technology and the network expertise to custom-build a cost-effective solution specific to your business requirements. Our forward-thinking approach ensures a right fit now and into the future.

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Core Features

BCM One’s mobile-centric UCaaS solution comes complete with all of the enterprise business voice features, plus much more. Our contact center solution includes supervisor modes, skill-based routing, customer call-back, live monitoring, real-time presence, and other advanced features.

Audio and video conferencing with desktop sharing and whiteboarding means your people can collaborate and message each other all from one platform. Get insights with Business Intelligence, such as a robust reporting and analytics framework for all services.

Reliability and security is our primary focus. BCM One’s scalable cloud infrastructure delivers ultra-reliable QoS, with historically-proven 99.999+% service uptime and enterprise-class security controls.

Benefits of BCM One

Benefits of BCM One UCaaS

Mobility

Mobility

Enable remote and distributed teams to stay productive and connected from anywhere using iOS and Android devices.

Strategic Focus

Strategic Focus

Focus your IT resources on key business initiatives instead of phone administration, reducing costs and headaches.

Unlimited Growth

Unlimited Growth

Add or remove users easily from a portal without having to forecast or worry about outgrowing your system’s capacity.

Industry leading SLA’s

Industry leading SLA’s

Industry leading Service Level Agreements to support this critical collaboration tool.

Custom Configuration

Custom Configuration

Take advantage of new cloud-based features and capabilities without any disruption, effort or new hardware requirements.

Disaster Recovery

Disaster Recovery

Protect your communications and business operations with an embedded continuity plan built into your UCaaS implementation.

Project Management

Project Management

Our team of voice specialists project manage your install every step of the way. Voice installs are critical to configuring your phone system correctly and we are with you every step of the way including end-user training.

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Frequently Asked Questions

Our UCaaS solution combines all of the enterprise-grade phone features you likely already use, such as advanced call routing and queuing and Call Center, with modern collaboration features, like chat, video, messaging and file sharing. You can even take advantage of SMS business texting to communicate with customers and prospects. We also offer integration with Microsoft Teams. There is so much you can do with a UCaaS solution, so contact us to learn more.

Old technology drains resources, you waste money on unused licenses, and new technology requires large upfront cash outlays and a team of people to manage installation and maintenance. With UCaaS, you can get rid of obsolete technology and pay only for what you actually need right now, with the predictability of knowing exactly what you will pay month-to-month. We take over the upgrades, maintenance and troubleshooting, saving you significant money and time.

Yes, even more so than most legacy systems. Enabling remote workers brings risks, but a UCaaS platform ensures workers are under IT’s control for greater security. UCaaS also provides instant disaster recovery and business continuity. This redundancy and failover component means your employees can remain connected to each other and external people without you having to worry about uptime issues or regulatory compliance.

Unified communications gives you an agile platform that enables you to move your business faster without the limits of your IT systems. Employees spend less time and effort on disparate tools and technologies and more time collaborating and executing work that drives business value.