How Can Microsoft Teams Make External Calls If It Doesn’t Have Voice Capabilities?
The popularity of Microsoft Teams has exploded recently due to the large number of people working remotely. According to Statista, the number of active Microsoft Teams users almost doubled within one year, increasing from 75 million to 145 million by April 2021. In order to enhance this tool’s built-in features, many of these users started wondering, “Can Microsoft Teams Make External Calls?”
As you already know, Microsoft did not build Teams as a comprehensive communications system but as an online collaboration platform that features basic telephony at additional rates. Microsoft Teams’ video, chat and file storage components are critical to so many people working remotely, but in its native form it can’t replace a phone system completely, especially for larger companies.
This powerful Microsoft Teams solution may now be your favorite application, and you may want to consider switching to Microsoft Teams as your company’s primary communications platform. Many businesses want to make this transition now, because their traditional phone systems do not have Teams’ capabilities. However, you have to consider several factors before making the switch. Let’s review them in detail in the following section.
Steps to Make External Calls with Microsoft Teams
In recent years, telecom companies have enhanced Microsoft Teams with voice capabilities, so it is helpful for businesses wanting to replace their traditional phone systems with a more robust infrastructure to keep everyone connected. In short, this process allows Microsoft Teams to make external calls plus other phone features.
On its own, Teams lets you have access to helpful collaboration features, even in its free version, such as:
- You can schedule an unlimited number of meetings for up to 24 hours at a time.
- You can protect and access data with 10 GB of shared cloud storage and 2 GB of personal cloud storage, both free of charge.
- You can stay in control of your company’s data as you collaborate with clients and partners.
- You can ensure data security while it’s at rest as well as in transit, using Microsoft Teams data encryption.
- You can keep in touch with free video calls, audio calls or virtual meetings.
- You can use text, video and channel conversations to continue the discussion in as many ways as necessary.
- You can engage in communication and collaboration with large and small teams, including people outside of your organization.
- You can connect across Windows, Mac OS, iOS and Android. The app is available in 53 languages and across 181 markets.
Deciding to migrate to Voice Enabled Teams with the right solutions’ provider can help your business take this tool to the next level. Follow these steps to make the right choice.
1) Consider Cost
Remember, Microsoft Teams does have a free version of its collaboration platform. You can combine your current phone system with the Teams’ features you use on a daily basis.
The plus side of Microsoft Teams is that it offers functions beyond those generally associated with phone systems, such as video conferencing and file sharing. However, it lacks a few things, such as enterprise-level PBX call features, including multi-location calling, call routing, call queuing, and call reporting.
2) Assess Your Current System’s Status
If you’ve decided the free Teams version is not enough for you, and before you answer “Can Microsoft Teams make external calls?” you need to set your business needs against all Teams’ features.
If you’re a solopreneur or a very small business, Teams can actually work perfectly well for you by itself. Essentially, you will have to stay within the parameters of their calling plans and use their basic calling features.
While Microsoft offers calling plans, they tend to be more expensive and limited than what most carriers provide, especially when it comes to features available in certain countries.
You should also consider how you want your incoming callers to experience your company’s service. There are many benefits they’ve grown to expect that could help them improve their experience, including uptime, call quality, call routing, extensions and call transfer.
Providing a seamless, pleasant customer call experience is crucial, ensuring customers’ calls route appropriately, quickly and with minimal bouncing. As Teams doesn’t offer enterprise-grade phone system functionality, you’ll be letting go of these features if you replace your phone system with Teams altogether.
However, it is possible to leverage the benefits of voice and Microsoft Teams to scale your communications network to fit all of your business needs if you invest in enhancing your current network.
3) Find the Best Microsoft Teams Voice Calling Partner
“Can Microsoft Teams make external calls?” The answer is yes, with the help of a trusted telecom partner.
After realizing its limitations, IT and telecom companies began to think of ways to integrate Microsoft Teams with voice calling. Businesses with the best understanding of Teams’ value also recognized its limitations in terms of other features it lacks, including fax, phone tree, voicemail and advanced routing.
By partnering with the modern voice providers, you can enhance Microsoft Teams with features your business needs, such as enterprise voice or collaboration. Below is a quick guide to finding a true leading partner to get your company on Voice Enabled Teams:
Unparalleled track record and proven telecom expertise
In order to deploy Microsoft Teams voice calling, you must expandthe scope of your IT department and allow them to focus on other business tasks. Look for a reputable provider who can enhance Microsoft Teams by thoroughly studying your network and bridging any gaps in voice and service you experience when using Teams on its own.
By adding voice capabilities to Teams, this partner can instantly convert it into an enterprise voice platform. Teams will continue to allow you to access all the video, chat, storage and Microsoft integrations you are already using, along with business voice features.
You should choose a provider who is familiar with both Microsoft and telecom to implement Microsoft Teams voice calling. You should never rush it when streamlining and improving your voice network!
Be sure to select a company that is not only capable of answering “Can Microsoft Teams make external calls?” but is also Microsoft certified and has extensive experience with Microsoft products. Scaling your communication capabilities can be complex, but the goal is to give you all the features you desire without doing so in a time-consuming way.
When you choose an accredited Microsoft Gold Partner, you can be sure you are in the best possible hands. In order to qualify as Gold Partners, an approved Microsoft provider must demonstrate the highest level of expertise. In addition to reducing time and costs and avoiding future headaches, their involvement will make the implementation process more manageable for you.
BCM One can turn your Microsoft Teams collaboration platform into a unified communications and collaboration system with enterprise-grade capabilities. Our team of Microsoft Certified professionals will help you turn your basic phone system into a powerful communication tool.
Your company can adapt to the changing work environment by enabling employees to work from home, on the road or at a coworking space. Communication between employees, customers, partners, and vendors will be much more robust with an advanced solution like voice enabled Microsoft Teams. Get started now.