Unlocking a new era of communication efficiency and collaboration, enterprise voice solutions empower organizations with the seamless integration of advanced features. From scalability and flexibility to robust security protocols, these solutions redefine the way businesses communicate.
The power of these solutions lies in their ability to streamline workflows, optimize communication strategies, and ensure business continuity, ultimately revolutionizing the dynamics of enterprise communication. But what does that mean for your operation?
Regardless of how many locations your company has or how you need to scale, the right provider can help you implement the ideal custom solution. Let’s take a look at the different features and capabilities that make enterprise voice solutions essential and explore how leveraging this dynamic technology can transform communications for your company.
What Is an Enterprise Voice Solution?
In the business landscape, voice communication has changed significantly. The evolution was spurred, in part, by the cumbersome nature of plain old telephone service (POTS) with physical cables and expensive hardware that tied businesses to a specific location. The other impetus is how companies conduct business today. The concept of an office is no longer what it once was.
Today’s enterprises need voice solutions that allow employees to easily communicate and collaborate from anywhere in the world. A VoIP system creates a virtual connection to coworkers, partners, and customers through features like audio and video conferencing. Calls can easily be routed to any device to free the user from a desk. Solutions enable businesses to adapt to a modern workforce that is on the go, handling administration tasks, customer calls, and fieldwork simultaneously.
Related: What is Enterprise Voice Service?
In short, an enterprise voice solution is a combination of technologies that provide advanced communication features. It opens the door for even more scalability and flexibility with cloud technology. Cloud solutions are not only cost-effective but offer easy assimilation of unified communications as a service (UCaaS), poising your enterprise for next-level productivity with enhanced collaboration and optimized workflows.
Types of Enterprise Voice Solutions
One of the many advantages of an enterprise voice solution is that it’s easily customized to fit a variety of needs. Let’s look at a few of the most common configurations.
On-premise VoIP, as the name suggests, involves the installation and maintenance of the entire VoIP system within the organization’s physical location. The company owns and operates the equipment, servers, and infrastructure required for VoIP communications. This model provides the business with the most control over features and customization. The company has the flexibility to tailor the system to their specific needs and security requirements.
While on-premise VoIP is often used by large enterprises with the resources to manage and maintain their communication infrastructure, it can be costly. On-premise VoIP comes with higher initial costs for equipment and ongoing maintenance. The responsibility for updates, security, and troubleshooting falls on the organization. While it offers the greatest control, it may lack the scalability and flexibility of cloud-based solutions.
Cloud-based VoIP, also known as hosted VoIP or cloud PBX, relies on internet-based servers to handle communication services. In this model, the entire phone system is hosted and managed offsite by a third-party service provider. Users connect to the system through the internet, and the provider takes care of maintenance, updates, and security.
One of the main advantages of cloud-based VoIP is its scalability. Businesses can easily add or remove users and features, paying for what they use on a subscription basis. This a la carte option makes it an even more cost-effective solution for any sized business. Additionally, cloud-based VoIP systems are accessible from anywhere with an internet connection, enabling remote work and improving flexibility.
This setup provides businesses with the benefits of a cloud-based system while granting them more control over their infrastructure. It’s a great option for businesses that prefer a level of physical control but still want to leverage the advantages of a hosted service.
Hybrid VoIP combines elements of both on-premise and cloud-based systems. This model allows businesses to integrate onsite equipment with cloud-based services, providing a balance between control and flexibility. In a hybrid VoIP setup, an organization might choose to keep critical functions, such as sensitive data storage and certain call routing processes, on-site for security reasons. Simultaneously, they could leverage cloud-based services for scalability, remote access, and cost efficiency.
This approach is particularly beneficial for businesses with specific security or compliance requirements. It offers a middle ground, allowing companies to take advantage of the benefits of both on-premise and cloud-based solutions. The choice between on-premise, cloud-based, hosted, and hybrid VoIP depends on factors such as the organization’s size, budget, control preferences, and specific needs.
Supercharge Your Enterprise Voice Solution with Unified Communications
Unified Communications (UCaaS) does exactly what the name says. This solution combines multiple features from a variety of technologies into one platform to give workers the ability to communicate and collaborate more easily and efficiently.
It goes beyond voice communication to incorporate virtual meetings and video conferencing, interactive work sessions with virtual whiteboards, desktop sharing, document editing, instant messaging, email, SMS, and much more. UCaaS relieves your team from upgrades, security patches, and maintenance while providing secure accessibility from any device via cloud technology.
The difference between UCaaS and VoIP comes down to the capabilities. VoIP refers to the voice transmission technology that manages inbound and outbound voice calls. UCaaS handles more than voice, routing all business communications over IP, whether it is video, text, voice, or other data. It opens the door to many more opportunities for collaboration, providing multiple modes of communication that not only enhance the quality of relationships and work products but simplify workstreams and reduce time to market.
When looking for the best provider for your enterprise voice solution with unified communications, consider an established, well-respected communications and managed service provider that is focused not only on leading-edge technology but also on security and customer service. Some features to look for in your solutions include:
- Microsoft Teams integration – Seamlessly integrate with Microsoft Teams for enhanced collaboration.
- Mobile & desktop client – Access your features from both mobile and desktop clients for flexibility and convenience.
- SMS/MMS – Have access to both text and multimedia messages.
- Fax options – Benefit from fax to email, fax portal, and fax via a mobile app for versatile document transmission.
Partner with an Expert in Designing Custom Enterprise Voice Solutions
The transformative potential of enterprise voice solutions is evident in their ability to revolutionize communication efficiency and collaboration within organizations. As we embark on a new era of business communication, these solutions seamlessly integrate advanced features, offering scalability, flexibility, and robust security protocols. The power lies in their capacity to streamline workflows, optimize communication strategies, and ensure business continuity.
Whether you’re launching a new business, expanding an existing venture, or modernizing communication technology, the right provider is key to implementing an ideal custom solution. Look for a provider that includes all the benefits of an enterprise voice solution with even more valuable functionality. Your ideal solution will offer enhanced reliability and enterprise-class security with a proven uptime of over 99.99%.
At BCM One, we understand the evolving landscape of enterprise communication and provide the definitive answer to your organizational needs. Contact us today to learn more about our managed services and enterprise voice solutions.