For previous generations, working outside the traditional office environment was a dream – now, it’s become a reality for over a quarter of the entire American workforce. It’s marked a drastic shift in how businesses connect with employees, requiring new methods for facilitating an increasingly mobile workforce. More than ever, companies making significant shifts to remote work arrangements require advanced networking solutions.
This is especially true of UCaaS (Unified Communications as a Service) platforms, which have greatly simplified cloud-based communications and provided valuable new services for companies to grow, scale up, and take advantage of new software-based communications techniques. We’ll cover how advanced in-house UCaaS solutions are the most effective way to keep up with the remote connectivity needs of increasingly mobile workforces.
Advanced Solutions for New Communication Needs
You must identify your company’s changing communication needs as you explore the overwhelming number of cloud-based communications choices. Many businesses must integrate their communications platforms into their critical work infrastructure, entrusting company property to network providers that either meet or exceed their on-site infrastructure. Further, the best communications system must go beyond fulfilling a company’s immediate needs and help it expand its capabilities to achieve competitive advantages. The entire communications platform must be as simple to use as it is reliable.
Companies must cohesively integrate a broad range of managed technology solutions to provide a business-grade user experience for remote workers. You must customize UCaaS platforms for your organization’s needs, and every component of your new IT solution must be secure, compliant, and cost-effective. It also must be highly consistent and capable of operating on a wide range of network devices and use cases.
Drawing a sharp line between the solutions you need and the challenges you are experiencing will secure your present needs and advance your company’s reputation by making your business a pioneer in remote or hybrid work services. This is a significant point of attraction for the modern job seeker. It also provides a range of intrinsic benefits, thanks to advanced cloud solutions that simplify network management more than ever.
Assembling the ideal technology stack for most organizations in these ways was impossible without managing countless vendor relationships. Today, companies with no IT department can enjoy these benefits by transitioning to cloud-based UCaaS. Integrated software, support, and all other necessary services can now be maintained entirely in-house by highly experienced providers of custom cloud solutions.
Accommodating Present and Future Needs
The proliferation of remote work and the advancement of cohesive UCaaS solutions have converged almost perfectly. The critical network and communications technology businesses need in a cloud environment are more secure, reliable, and cost-effective than several years ago. Previously, few but the most prominent corporations had access to the in-house subject matter, and industry experts needed to accomplish what’s become possible with a single suite of advanced cloud-based tools customized for a company’s precise needs.
This is now well within reach of any SMB interested in leveraging the latest communications technologies to keep their workforce connected. The caveat is that while these opportunities are widely available and affordable, you must manage UCaaS resources continually. This is most effectively accomplished by partnering with a single highly experienced organization that has already earned the respect and trust of IT leaders nationwide. Such UCaaS providers alone can deliver the support your company needs not just to get started quickly but harness the advantages of these tools in full to generate new growth opportunities.
Customized Solutions From Industry Leaders
Mid-sized, multi-site IT specialists have long been trusted by companies of any size to solve their problems with the utmost professionalism. They’re both highly aware of the major pain points facing SMBs and adept with the cutting-edge networking technologies previously only available to larger businesses. With a wealth of experience with companies of any size and access to the latest cloud-based solutions, they offer a rare level of competency and experience in the industry.
They have the resources and knowledge needed to adapt the technology to their clients – rather than force the client into a one-size-fits-all technology the customer may not entirely need. One of the advantages of cloud-based communications is that it’s effortless to adapt it to exact use-case scenarios. It’s essential to be sure your UCaaS provider has a pricing structure that reflects this. In a field where custom solutions are the only solutions, there is no reason not to expect your new cloud-based communications platform to be formed around your needs.
The key is finding a highly responsive and experienced UCaaS specialist that provides world-class customer support and white-glove customer service. That’s all the more true for companies without a highly technical background. This is not just a matter of ease and convenience – it’s how you boost efficiency and secure future growth because scaling up a UCaaS environment is as simple as buying more storage space.
What makes this all possible is ensuring your provider is easy to work with and keeps your unique interests at heart from the very beginning.
Ease of Use for Employers and Employees
Even the most basic communication needs that initially only require cloud-based alternatives to legacy phone systems should consider how feature-rich their new UCaaS system is because that will determine how easy the network is to manage. Managing your UCaaS system from a single screen sounds like a great benefit – but only if you know how to use it fully. The learning curve can be a significant issue with many cloud-based SaaS providers, but it doesn’t have to be that way.
While the technologies may be new, the people running them should be highly experienced, having worked with them since before they became commonplace. Further, companies with the most modest needs should go beyond their initial basic need for different communication methods, considering the features they may need as they expand. UCaaS shows many promising opportunities to integrate communications systems into a range of other software-based services, already proving their value in several ways.
For example, customer satisfaction is much easier for your employees to maintain if your communications platform is seamlessly integrated into your sales platform. By enabling more versatile communications, you can meet customers where they are and become much more responsive to their needs. As point-of-sales integrates further into messaging platforms, these same benefits can even allow your customers to make easier and faster purchases from you.
These are two clear examples of how smoother software-based communications can help improve your bottom line and provide a better customer experience. The key is unifying your employees’ contacts within the company and in their customer-facing operations.
Even purely B2B companies reap similar advantages by leveraging a fully cohesive communications system. In such cases, the bar for professionalism is even higher, and keeping your team on the same page as quickly and efficiently as possible is necessary.
They will also experience less isolation, knowing that their team is just a quick message away – and this makes training and onboarding much easier if the system is easy to use. You don’t want your employees expending valuable company time learning the system when they should be using it to create value for the company as soon as possible. Only the most unified communications platform with the fewest number of moving parts can make this happen.
Fully In-House UCaaS Solutions
Suppose you’re transitioning to a UCaaS system for a remote or hybrid workforce. In that case, the most effective strategy will integrate with the rest of your cloud SaaS infrastructure. For immediate and future needs alike, a simple and feature-rich UCaaS platform is key to making the most of this new technology.
BCMOne has been providing a world-class experience with every human interaction since 1992. We’ve maintained an average NPS score of 88 by delivering custom full-scale IT solutions and communications infrastructure by leveraging our 50+ partnerships with technology providers. Contact us today to modernize your communications and keep your remote teams integrated.