Online Bill Portal FAQ

What is the Online Bill Portal?

BCM One’s Online Bill Portal allows you to access certain information about your account via a secure website. This information includes the date and amount of your last payment along with the total of your current bill and its due date.

What forms of payment can I use with this online service?

Currently BCM One does not accept payments online. We are working on making this option available to our clients in a future release. In the meantime, you may make your payments via the following:

Lockbox – P.O. Box 36204 Newark, NJ 07188-0001
Overnight Courier – BCM One, 295 Madison Avenue 5^th Floor, NY, NY 10017
Electronic Payment information – Contact AR@bcmone.com or you may contact us at 888-518-2300. Press Option 2.

Can I print my invoice?

Yes. You can print your invoice by going to the invoice tab, select the invoice date(s) needed and select view bill. (The screen will default to the most recent invoice.)

How do I view and print my usage detail?

You can print out the usage detail by going to the invoice tab and selecting view usage. In this screen you can view usage for all services or for a specific service number on the account. Select export and a .CSV file will appear at the bottom of the screen.

Who do I contact if the Primary/Billing contacts you have on file for my account are incorrect or have changed?

Please contact our client care representatives with the correct contact information and we’ll update our records. You may contact us at Billingticket@bcmone.com.

My mailing address is changing, what do I do?

If your mailing address has changed or is changing, please contact our client care representatives with the correct information and we’ll update our files. You may contact us at Billingticket@bcmone.com.

I forgot my Username/Password. How do I access my account?

Click on Forgot Password at the bottom of the login screen. You will need your account number and username. An email will be sent to the email address on file to use a secure link to complete the steps to retrieve your password. The secure link will expire after one hour. If you’re unable to locate this information, you may call us at 888-518-2300 Press Option 3 and, after verifying your identity, we’ll be able to assist.

Can I start receiving paper bills again?

BCM One has fully transitioned to paperless billing. Not only is this better for the environment, but it ensures that you receive your bill in a timely manner every month via email with no risk of an envelope getting misplaced.

Who do I contact for billing disputes/errors?

You may contact our billing Support Specialist at billingticket@bcmone.com or you may contact us at 888-518-2300, and press option #3.

Who do I contact if I need to add additional services or make a change to my existing service?

You may contact us at Orders@bcmone.com.

Who do I contact if I have a repair issue?

You may contact us at troubleticket@bcmone.com

Who do I contact if I need to close my account or disconnect a service(s)?

You may contact us at disconnects@bcmone.com.

How can I register additional users?

Instructions can be found here.