Customer Care Portal

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What is happening?

Effective February 12, 2024, you have a new Customer Care Portal to view and pay your invoices. You were sent an email from noreply@bcmone.com with a link to register in the new Portal.
You must create new credentials in the new portal. Your old credentials will not work.

How do I get access to the New Customer Care Portal?

• You should have received an email from noreply@bcmone.com with a link to register in the new Customer Care Portal.
• You must create new credentials to access the new Customer Care Portal to view your invoices moving forward.
• The registration link will be sent to the Primary Billing Contact on the account and is not transferable (that is, it cannot be used with a different email address). Once registered, you may add additional users.

What do I do if I don’t have the email with the Registration link?

Contact CustomerCare@bcmone.com or 1-888-543-2000, opt 2

Will the Online Bill Portal still work?

No, the Online Bill Portal has been decommissioned.

What will I be able to access in the new Customer Care Portal?

In the Customer Care Portal, you will be able to:

• Open trouble and billing tickets
• View status of open orders
• Manage contacts
• View and download invoices
• Make payments
• View service summaries
• Run reports

If I have auto pay set up, do I need to set it up again?

No, you do not need to set up auto payments again. Any autopayments previously set up are not affected by this change.