BCM One Voice Enabled Teams supercharges Microsoft Teams by augmenting basic chat, video conferencing and collaboration features with robust enterprise voice capabilities to give clients a comprehensive, unified communications collaboration platform.
When it comes to your voice systems, you can actually get more for a lower total cost of ownership with a hosted voice/UCaaS solution. BCM offers a range of service-level packages. Features include team messaging, collaboration and conferencing, contact center, file sync and share, and analytics—all in a fully mobile-centric solution to meet the needs of your business. Our voice engineering team handles the design, install and management of your voice seats with Day 2 support and white-glove treatment.
SIP Trunking consolidates your voice and data networks, reducing the complexity you need to manage. It eliminates the variability of monthly phone charges and provides redundancy to avoid outages for improved business continuity. BCM One’s SIP Trunking provides all the standard trunk capabilities you expect, with enhanced features such as enterprise-wide calling plans, quality of service (QoS) management, worldwide local numbers and portability, and more.
Licensing, provisioning, and managing your Office 365 environment can be complex. As a Gold Certified Microsoft Partner, BCM One helps you navigate the complexities of Office 365—from selecting your license, to customizing and deploying the solution, to training your end users, and providing ongoing support.
A call center is a crucial component of the customer experience—you need to ensure it stays up and reliable on an ongoing basis. BCM One can design, deploy, and manage a contact center solution so you can focus on providing the best possible experience.