Payment Portal

How can I reach the Payment Portal?

You may access the Payment Portal through a link in the Customer Care Portal.

How can I reach the Customer Care Portal?

You can reach the Customer Care Portal at https://care.bcmone.com. The Customer Care Portal allows you to view and download invoices as well as run reports, manage contacts, and open trouble and billing tickets.

Is how I pay changing?

Yes, the remittance details are changing. You can make a payment through the Customer Care Portal; to the BCM One lockbox; by overnight courier or via electronic payments. Please refer to your invoice for the remittance details.

If I have autodebit set up now, will it continue to work?   

No, your current autodebit settings will not transfer and will be disabled.  You must set up autopay in your new BCM One Customer Care Portal. 

Is my invoice due date changing?

Yes, your new invoice due date is the 26th of the month.

Will I be charged a late fee if my payments are late?

Yes, a 1.5% fee will be assessed on all late balances. For additional details, please refer to your terms and conditions. We encourage you to enroll in autopay to ensure that all payments are paid by the due date to avoid incurring late fees.

What methods of payment can I use?

We encourage you to pay by ACH/Echeck (electronic check) or you can pay by credit card (Mastercard, Visa, Discover or American Express)

Can I still make payments in the legacy nexVortex SIP Portal?

No, the payment functionality will be removed from the old portal.

I currently am set up to pay BCM One with wire transfer/ACH/Echeck payments that are initiated through my bank. Do I have to set up wire transfers or ACH/Echeck payments in this new Payment Portal?

Yes, you will need to change your payment settings. The remittance details have changed. Please refer to your invoice for the remittance details.

Can I set up autopay through the new Payment Portal?

Yes! You can register in the Payment Portal to set up automatic payments via ACH/Echeck or credit card to one or multiple accounts. Or you may choose to make only a single payment. Note: Autopay must be set up at least one day before the due date or it will not take effect until the following month.

Can I pay for multiple accounts?

Yes, you can make payments to one account number or multiple accounts.

How long does it take for my payment to be credited to my account?

Payments made before 6 pm ET will be reflected in your account the next business day.

Will I receive a receipt?

Yes, you will receive a receipt via email after making a payment.

Is the Payment Portal secure?

Yes, Paymentus Instant Payment Network (IPN) enables you to securely and confidently make payments. Paymentus uses integrated fraud management, and is SOC 1 and SOC 2, and Payment Card Industry (PCI) compliant.