What is happening?
Effective February 12, 2024, you have a new Customer Care Portal to view and pay your invoices. You were sent an email from noreply@bcmone.com with a link to register in the new Portal.
You must create new credentials in the new portal. Your old credentials will not work.
How do I get access to the New Customer Care Portal?
- You should have received an email from noreply@bcmone.com with a link to register in the new Customer Care Portal.
- You must create new credentials to access the new Customer Care Portal to view your invoices moving forward.
- The registration link will be sent to the Primary Billing Contact on the account and is not transferable (that is, it cannot be used with a different email address). Once registered, you may add additional users.
What do I do if I don’t have the email with the Registration link?
Contact CustomerCare@bcmone.com or 1-888-543-2000, opt 2
Will the Online Bill Portal still work?
No, the Online Bill Portal has been decommissioned.
What will I be able to access in the new Customer Care Portal?
In the Customer Care Portal, you will be able to:
- Open trouble and billing tickets
- View status of open orders
- Manage contacts
- View and download invoices
- Make payments
- View service summaries
- Run reports
If I have auto pay set up, do I need to set it up again?
No, you do not need to set up auto payments again. Any autopayments previously set up are not affected by this change.