Customer Care Portal

Effective Now: New Online Customer Care Portal

Questions? Email CustomerCare@bcmone.com or call 1-888-543-2000, opt 2

Watch Short Video

What is happening?

Effective February 12, 2024, you have a new Customer Care Portal to view and pay your invoices. You were sent an email from noreply@bcmone.com with a link to register in the new Portal.
You must create new credentials in the new portal. Your old credentials will not work.

How do I get access to the New Customer Care Portal?

  • You should have received an email from noreply@bcmone.com with a link to register in the new Customer Care Portal.
  • You must create new credentials to access the new Customer Care Portal to view your invoices moving forward.
  • The registration link will be sent to the Primary Billing Contact on the account and is not transferable (that is, it cannot be used with a different email address). Once registered, you may add additional users.

What do I do if I don’t have the email with the Registration link?

Contact CustomerCare@bcmone.com or 1-888-543-2000, opt 2

Will the Online Bill Portal still work?

No, the Online Bill Portal has been decommissioned.

What will I be able to access in the new Customer Care Portal?

In the Customer Care Portal, you will be able to:

  • Open trouble and billing tickets
  • View status of open orders
  • Manage contacts
  • View and download invoices
  • Make payments
  • View service summaries
  • Run reports

If I have auto pay set up, do I need to set it up again?

No, you do not need to set up auto payments again. Any autopayments previously set up are not affected by this change.

Questions?

Email CustomerCare@bcmone.com or call 1-888-543-2000 opt 2