Last updated April 11, 2022
BCM One, Inc. and its affiliates (“BCM One”, “we”, “us” or “our”) are committed to maintaining the privacy of our clients. Below are the guidelines (the “Guidelines”) government agencies, law enforcement authorities, and any other person or entity must follow when requesting client data.
These Guidelines are provided for informational purposes only and do not represent a commitment by us to provide information. We reserve the right to respond or object to any data request in any manner consistent with applicable law.
These Guidelines do not apply to clients’ requests for their own data. Clients should follow the guidelines provided by BCM One (or applicable affiliate) to request their own data.
In accordance with our commitment to maintaining our clients’ privacy and trust:
Requests must be submitted pursuant to formal legal process.
A data request for information relating to a client account in connection with an official criminal or administrative investigation or proceeding, or a filed civil legal action to which our client is a party, should be provided to us by one of the below methods.
We and/or our affiliates may serve clients in a wholesale manner. In those cases, a lawful intercept implemented on our network will yield limited data. Prior to serving us with a lawful intercept order, we encourage you to utilize the data request process provided here so that in cases when a target number is assigned to a wholesale client, you will be able to contact our wholesale client, who may have their own CALEA solution which may yield more complete data.
All data requests must include the following information:
In addition to the above requirements, the following information is required for any civil data request.
We accept service of data requests by email to email@example.com.
In compliance with the Federal Communications Commission Order concerning Client Proprietary Network Information (“CPNI”), client information will not be released without a valid subpoena, court order, search warrant or other formal demand from a court of law or government agency authorized to request such information.
A Mutual Legal Assistance Treaty (“MLAT”), letters rogatory, or similar process may be required for disclosure of data in connection with data requests from a non-United States authority.
We take reasonable and appropriate steps to guard against inadvertent or malicious deletion or destruction of data in our systems. We provide information as available based on our retention policies. Please note that we delete or de-identify a client’s data in accordance with our retention policies. In addition, clients may have the ability to delete data from their accounts. We are not able to recover a client’s data once it has been deleted.
If you do not want us to notify our client of the data request, you must provide us with a copy of a non-disclosure order as part of your data request.
We charge $75.00 per hour for research (one hour minimum) for compliance with civil data requests.
Requests for call detail records that are outside the time frame of our generally available database will require an investigation as to the feasibility, time and costs required to retrieve such records (if they are available).
We will invoice the person or entity submitting the subpoena. Payment is due upon receipt and prior to our delivery of any documents and information.
All questions regarding these Guidelines or any pending request should be directed to firstname.lastname@example.org.