Frequently Asked Questions

BCM One is a managed technology solutions provider specializing in providing NextGen Communications and Managed Services to mid-to-enteprise level businesses globally. We work directly with IT leaders and channel partners. Businesses often choose to work with BCM One since we are nimble with years of expertise in the telecom space.

In simple terms, our solutions support an organizations’ critical underlying communications and network infrastructure. We provide enterprise voice solutions including Microsoft Teams, Cisco Webex and Zoom, UCaaS, SIP Trunking, Global Connectivity, SD-WAN and Secruity as a Service. Our team of experts span the globe.

NextGen communications, or Next Generation communications, refer to the advanced technologies and systems that have emerged or are emerging to enhance the way people and organizations communicate, collaborate, and exchange information. These technologies are designed to improve upon traditional communication methods by offering increased speed, efficiency, flexibility, and adaptability. Some key aspects of NextGen communications include:

• Unified Communications (UC)Voice over IP (VoIP)
• 5G Connectivity Cloud-based Communications

Managed Services refer to the practice of outsourcing the management, maintenance, and support of an organization’s IT infrastructure, systems, and operations to a third-party service provider. This approach is typically adopted to improve efficiency, reduce costs, and ensure access to expert resources and up-to-date technologies. Managed Service Providers (MSPs) offer a range of services that can be customized to meet the specific needs of an organization. Key aspects of IT Managed Services include:

• Network Management and Monitoring: Security Management
• Data Backup and Disaster Recovery
• Cloud Services Remote

BCM One has been in business for 31 years, and since 2019, our revenue has grown from $60M to $250M, a growth rate of 115%, ranking us 120 on Inc. Magazine’s List of the Northeast Region’s Fastest-Growing Private Companies. We have acquired seven companies over the last five years and expanded from one office to eleven offices across the U.S. and abroad — all while earning a net promoter score of 88% in an industry where the average NPS score is 24. Since 1992, we have earned 50+ industry certifications and are a Microsoft Gold Cloud Partner and a Cisco Certified Partner.

8-10+ years

Yes, we provide international services for voice.

BCM One offers 24/7/365 geographically distributed NOCs and SOCs.

Yes, even more so than most legacy systems. Enabling remote workers brings risks, but a UCaaS platform ensures workers are under IT’s control for greater security. UCaaS also provides instant disaster recovery and business continuity. This redundancy and failover component means your employees can remain connected to each other and external people without you having to worry about uptime issues or regulatory compliance. Security can be further enhanced by pairing it with BCM One’s Secure SD-WAN encrypting and optimizing the voice traffic of the business.

Yes.

Whether or not you need a dedicated SBC largely depends on the specific needs of your environment. It’s possible that you are already using an SBC or considering its integration in the near future.

At BCM One, we understand the diverse needs of different organizations, and we’re committed to offering a solution that fits yours. Our suite of options includes a Bring Your Own (BYO) SBC for those with an existing setup, a Managed SBC service for those who need expert handling of their communication architecture, and an innovative SBC as a Service for those seeking a comprehensive, hassle-free solution.

Whatever your requirements, BCM One is here to help you choose the right path towards seamless, efficient communication.

Yes.

Yes.

No.

No, BCM One offers multiple options to enable Microsoft Teams without needing to purchase E5 licensing

No, BCM One will power and enable your Teams phone system with voice.

Our clients own their own numbers.We support local number portability, where a client can take their numbers to any provider of their choosing.

Yes!

BCM One. We proactively manage all of our clients. In most circumstances, we will be calling our clients to alert them of an outage.

Yes.

Yes, you can use a SIP trunk with Microsoft Teams, but Microsoft does not provide the SIP trunks. BCM One is a Microsoft Gold Certified Partner and an expert in SIP Trunking. BCM One will provide you with SIP trunks and connect them to your existing Microsoft Teams licenses. BCM One Voice Enabled Teams integrates SIP with Microsoft Teams to maximize your network’s flexibility and connectivity to give you enterprise-level voice communications with all of the collaboration features you enjoy from Microsoft Teams.

SLA’s differ per solution you purchase. You can discuss this with your BCM One Account Representative.

BCM One always recommends having two diverse Internet circuits that fail to each other in event of an outage. BCM One will program our SIP solution to automatically point to the secondary circuit in event of an outage.

Yes.

Yes.

Yes, with BCM One’s acquisition of Pure IP, we now provide global enterprise-level voice. Pure IP is a trusted voice provider to some of the largest organizations around the globe, relied on by millions daily to power their business communications with secure and resilient voice services.

By connecting the old with the new, integrating voice across the ever-evolving platforms, systems and applications to provide a single connected communications service to enable businesses to collaborate effectively in more locations than other providers.

We offer a progressive suite of services that continues to evolve to meet new technologies and customer requirements. Built around our own secure, reliable and adaptable global voice network, our services are underpinned by a technical-led team steeped in voice experience and expertise.

Yes, to enable voice capabilities in Microsoft Teams, you’ll need specific licenses. While the basic Microsoft Teams features are available with certain Microsoft 365 or Office 365 subscriptions, you’ll need additional licenses to access advanced voice capabilities like the Phone System and Direct Routing.

No, however, if you prefer a more traditional phone experience or need advanced features for your organization, BCM One can offer you Microsoft Teams-certified phones that have been tested and approved by Microsoft to ensure compatibility, quality, and reliable performance. Some key features of these devices are:

• Seamless integration with Teams
• User-friendly interface
• High-quality audio and video
• One-touch join
• Firmware updates

Microsoft Teams does not currently support paging; however, you can add paging to Microsoft Teams by partnering with BCM One. We are a Gold Certified Microsoft Partner, giving us the unique ability to seamlessly integrate enterprise-level voice capabilities like paging with Microsoft Teams to give you a unified collaboration platform that fits the needs of your business.

Microsoft Teams offers a limited set of call center features as long as you have several prerequisites. Microsoft does not support transfers between Calling Plan trunks and Direct Routing trunks.

Alternatively, you can partner with BCM One to fill in the calling feature gaps where Microsoft Teams fall short, like call queuing. With BCM One Voice Enabled Teams, you get all of the business-level voice functionality you and your customers are used to, plus the video conferencing, chat, document storage, and Office 365 apps included with Microsoft Teams.

Yes, BCM One proactively manages our client’s services 24/7/365.

If access is requested, it will be granted.

Call or email us, or you can create a ticket in your client portal.

The SLA on the circuit performance and repair is determined by the underlying circuit supplier.

We partner with an array of Tier 1 and Tier 2 provider globally.

We mainly use Versa and Cisco Meraki.

Yes! BCM has a comprehensive solution that includes UCaaS, SIP and Voice-enabled Teams combined with our patented HyperNetwork to ensure business continuity, security, and resiliency.

Our Sales Engineering team will confirm compatibility with existing handsets and provide guidance on if the can/should be reused.

Old technology drains resources, you waste money on unused licenses, and new technology requires large upfront cash outlays and a team of people to manage installation and maintenance. The ongoing cost of service contracts for onsite PBXs is a key driver of switching to UCaaS. With UCaaS, you can get rid of obsolete technology and pay only for what you actually need right now, with the predictability of knowing exactly what you will pay month-to-month. We take over the upgrades, maintenance and troubleshooting, saving you significant money and time.

You don’t necessarily need to purchase SD-WAN to acquire SASE. Many SASE solutions include SD-WAN as a core component, since they complement each other in providing a comprehensive solution for network connectivity and security. If you already have an SD-WAN solution in place, it may be possible to integrate it with a SASE solution that complements your existing infrastructure.

Yes, BCM One SASE (Secure Access Service Edge) is designed to address the hybrid and work-from-home needs of modern organizations. As a cloud-based network security framework, SASE combines various security functions, such as cloud access security brokers (CASB), zero-trust network access (ZTNA), firewall-as-a-service (FWaaS), and secure web gateways (SWG), into a single, unified service.

SASE has several advantages for addressing the challenges posed by hybrid and remote work environments:

• Consistent Security Policies
• Zero Trust Network Access (ZTNA)
• Improved Performance
• Scalable
• Flexible
• Fully Managed

BCM One SASE (Secure Access Service Edge) incorporates ZTNA (Zero Trust Network Access) as a key component in our cloud-based network security framework to help organizations enhance their network security and access control in the face of growing remote work and cloud adoption trends.

By following a zero-trust approach, SASE ensures that no user or device is trusted by default, regardless of their location. This security model minimizes the attack surface and strengthens overall security.

SASE offers a comprehensive set of analytics and reporting features to help organizations gain better visibility and insights into their network security, performance, and user activities. Some key analytics and reporting features available with Versa SASE solution include:

• Network and Application Performance: Security Analytics: User Activity and Behaviors
• Traffic Flow Analysis: Compliance Reporting
• Log Management and Retention Customizable Dashboards

SASE (Secure Access Service Edge) can be integrated into your existing SD-WAN (Software-Defined Wide Area Network) solution to provide a more comprehensive and secure network infrastructure. The integration process generally involves the following steps:

• Assess your existing SD-WAN infrastructure
• Choose a SASE provider that offers a solution compatible with your current SD-WAN infrastructure.
• Implement SASE security functions alongside your existing SD-WAN solution.
• Configure access policies that align with your organization’s security requirements.
• Monitor and manage your integrated solution.