Customer Care Portal

 

What is happening?

You have a new Customer Care Portal to view and pay your invoices.  The authorized user/primary billing contact will receive an email from noreply@bcmone.com with a link to register in the new Portal.

Once registered, you can reach the new Customer Care Portal at care.bcmone.com.

You must create new credentials in the new portal. Your old credentials will not work.

How do I get access to the New Customer Care Portal?

•  The authorized user/primary billing contact will receive an email from noreply@bcmone.com with a link to register in the new Customer Care Portal.
• New credentials must be created to access the new Customer Care Portal to view your invoices moving forward.
• The registration link will be sent to the Authorized User/Primary Billing Contact on the account and is not transferable (that is, it cannot be used with a different email address). Once registered, you may add additional users.

Will the BCM One SIP Portal still work?

The BCM One SIP Portal will not have your invoices or allow you to make payments. You will still have access to the SIP Portal for account maintenance items, such as port orders and E911 registrations.

Is how I pay changing?

Yes, the remittance details are changing. You can make a payment through the Customer Care Portal; to the BCM One lockbox; by overnight courier or via electronic payments. Please refer to your invoice for the remittance details.

If I have autodebit set up now, will it continue to work?  

No, your current autodebit settings will not transfer and will be disabled.  You must set up autopay in your new BCM One Customer Care Portal.

The format of my new BCM One invoice is different than my previous invoice.   How can I learn more about this new invoice?

You can learn more about your new BCM One invoice by watching this short video: How to Understand Your BCM One Invoice

Is my invoice due date changing?

Yes, your new invoice due date is the 26th of the month.

Will I be charged a late fee if my payments are late?

Yes, a 1.5% fee will be assessed on all late balances. For additional details, please refer to your terms and conditions. We encourage you to enroll in autopay to ensure that all payments are paid by the due date to avoid incurring late fees.

What methods of payment can I use?

We encourage you to pay by ACH/Echeck (electronic check) or you can pay by credit card (Mastercard, Visa, Discover or American Express)

Will my BCM One account number change?

In the BCM One Customer Care Portal account numbers will ALL have 9 digits.  If your current account number does not have 9 digits, then zeros will be added as needed to the middle of the account number to get the number up to 9, leaving the last 3 or 4 digits to match your current account number.

• • For example:
    • SIP Portal account number 6390123 will become 639000123 (adding 2 zeros)
    • SIP Portal account number 63901234 will become 639001234  (adding 1 zero)
    • SIP Portal account number 639012345 will not change

I currently am set up to pay BCM One with wire transfer/ACH/Echeck payments that are initiated through my bank. Do I have to set up wire transfers or ACH/Echeck payments again?

Yes, you will need to change your payment settings. The remittance details have changed. Please refer to your invoice for the remittance details.

Can I set up autopay through the new Customer Care Portal?

Yes! You can set up automatic payments via ACH/Echeck or credit card to one or multiple accounts. Or you may choose to make only a single payment. Note: Autopay must be set up at least one day before the due date or it will not take effect until the following month.

Can I pay for multiple accounts?

Yes, you can make payments to one account number or multiple accounts.

How long does it take for my payment to be credited to my account?

Payments made before 6 pm ET will be reflected in your account the next business day.

Will I receive a receipt?

Yes, you will receive a receipt via email after making a payment.

Is the “Make Payment” section secure?

Yes, BCM One has partnered with JP Morgan Chase Bank, N.A. and Paymentus Corporation, an electronic and payment vendor, to manage payments.  Paymentus Instant Payment Network (IPN) enables you to securely and confidently make payments. Paymentus uses integrated fraud management, and is SOC 1 and SOC 2, and Payment Card Industry (PCI) compliant.

What will I be able to access in the new Customer Care Portal?

In the Customer Care Portal, you will be able to:

• View, download and pay your invoices  
• Set up autopay 
• Open trouble and billing tickets 
• View status of open orders
• Manage contacts
• View service summaries
• Run reports