Customer Care Portal

What is happening?

This fall, you will have a new Customer Care Portal to view and pay your invoices.  In a few months, you will receive an email from noreply@bcmone.com with a link to register in the new Portal.

You must create new credentials in the new portal. Your old credentials will not work.

How do I get access to the New Customer Care Portal?

• In a few months, you will receive an email from noreply@bcmone.com with a link to register in the new Customer Care Portal.
• You must create new credentials to access the new Customer Care Portal to view your invoices moving forward.
• The registration link will be sent to the Primary Billing Contact on the account and is not transferable (that is, it cannot be used with a different email address). Once registered, you may add additional users.

Will my old Portal still work?

Your old Portal will not have your invoices or allow you to make payments. You will still have access to the old portal for account maintenance items, such as port orders and E911 registrations.

What will I be able to access in the new Customer Care Portal?

In the Customer Care Portal, you will be able to:

• Open trouble and billing tickets
• View status of open orders
• Manage contacts
• View and download invoices
• Make payments
• View service summaries
• Run reports

If I have auto debit set up, do I need to set it up again?

Yes, you must set up auto pay in the new Payment Portal, accessible via a link in the Customer Care Portal or directly at paybill.bcmone.com