Our Customer Operations team is growing, and we are looking for a rockstar Support Technician to join our team and support our Whitelabel business.
A successful Support Technician will have excellent skills in prioritizing and completing tasks with little supervision and will have a strong background in troubleshooting VoIP technology and UCaaS.
The Support Technician will quickly solve most VoIP technology and UCaaS problems by following our troubleshooting guidelines and using critical thinking, while thoroughly documenting tickets with all reseller communication, and assisting other Level I or Level II support staff as needed.
BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, and SkySwitch.
Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 3 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.
When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.
BCM One is a leading provider of NexGen Communications and Managed Services to IT leaders and resellers nationwide.
We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.
We offer competitive industry salaries, comprehensive health, dental and life insurance, matching 401 (k) plan, family emergency fund and competitive paid time off program. If you are interested in working for a high energy and growing company like BCM One, please contact Stephanie Beers at: email@example.com