Hybrid or Remote

What you will do:

• Oversees the daily workflow of the Operations departments across multiple business units.
• Establishes, implements, and communicates the strategic direction of the organizations operations division.
• Provides leadership and day-to-day management of customer facing technical and billing support departments.
• Develop best practice management, KPIs, and analytical processes used to report, predict, understand and influence the operational performance of the customer facing departments.
• Work with existing vendor relationships to ensure company goals and customer satisfaction is achieved.
• Communicate strategy and progress internally and collaborate with an array of internal teams including sales, executive, finance, legal, marketing, product and engineering.
• Collaborates with other divisions and departments to carry out the organization’s goals and objectives.
• Act as subject-matter expert for business and regulatory affairs associated with telecom products on new and prospective product/service launches.
• Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operational systems.
• Presents periodic performance reports and metrics to executive leadership.
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources.
• Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organizations business plan and vision.
• Creates a culture of success by developing a strong, sustainable team through a strategically developed talent management plan that attracts, mentors, trains, develops, rewards, and retains top talent.
• Provides constructive and timely performance evaluations.
• Identifies training needs and ensures proper training is developed and provided.
• Recruits, interviews, hires, and trains management-level staff in the department.

Education and Experience:

• Bachelors degree in Business Administration, Logistics, Engineering, or other industry-related field required; MBA is a bonus.
• At least 10 years of industry-related experience including three years in upper management required.
• Experience in Telecom related industry a bonus