A few months ago, life was easy, and your company was doing well. Your workplace functioned like a well-oiled machine…until disaster struck.
You, your coworkers, and everybody needing tech support were all thrown into an uncertain, scary world. One of the biggest changes to everyday life is that many now work from home. Everyone is trying to limit losses, but for businesses that weren’t remote, to begin with, adapting is especially difficult.
These days, tech support needs to be accessible from afar, and some aren’t prepared to make that happen. Luckily, UCaaS is a simple solution to many workplace communication problems.
Read on to learn more about UCaaS and how it can help you.
What Is UCaaS?
As an IT professional, you’re probably used to a lot of chaos. It doesn’t matter that you don’t run around a lot, nor whether you’re a messy person.
The fact of the matter is that working in support means juggling a bunch of different applications and struggling to stay on top of things.
At any given moment, you probably have a browser window for email, a browser window for social media, an instant messaging platform, a video chat app, a phone for calls and texts… When you’re trying to stay on top of messages and calls coming from so many directions, it’s far too easy for important communication to fall for the cracks.
It’s a well-known struggle for modern businesspeople—one that UCaaS is primed to solve. It’s useful for IT in any major business or organization, ranging from car dealership chains to hospitals, and everything in-between.
UCaaS stands for unified communications as a service. This technology combines many communication methods in one secure cloud-based interface for you and your team to access anytime, from anywhere.
What You Can Do With UCaaS
Unlike technologies like Zoom or Google Docs, tailoring UCaaS to particular configurations is no sweat. The reason it’s so easy is that UCaaS enables all kinds of communications, such as:
- Voice services rivaling standalone phone systems
- Video communication more secure than leading providers offer
- Instant messaging and social media integration
- Mobile communications like SMS
All these services come with analytics, security, reliable tech support from the provider, and automatic syncing if you want it. Altogether, this means that you’ll never be out of the loop. Plus, you’ll be back to business in no time if something goes wrong.
There are many reasons to switch to unified communications, especially right now. If you or your company aren’t sure whether you should spend the money or are just intimidated by the switch, it’s time to reconsider.
Why UCaaS Is the Communications System for You
UCaaS is more multi-purpose and generally easier to navigate than using multiple kinds of communication software. Still, you might still be on the fence about opting in.
Here are some reasons why businesses today use UCaaS technology.
Doing It Your Way
Free applications aren’t always set up for managing specific kinds of data. For the most part, you’re limited by the interface. Depending on your industry, this can cause problems when trying to adapt the software to your needs.
Unlike consumer-oriented companies, unified communications providers work with your company while you decide what features work best for you. One of the best things about UCaaS is the amount of control you have over the process.
Be Prepared for Anything
The cloud is virtually incident-proof because data won’t be destroyed if any given storage unit is.
As natural disasters increase worldwide and we find ourselves in uncertain times, it’s important that your business’ communication systems are prepared to handle the worst-case scenario.
Because UCaaS systems are in the cloud, they aren’t tied to one location or to regular business hours.
Perhaps the biggest benefit of switching to UCaaS right now is that you can access your communications from home, the cafe, the airport—so long as your computer or mobile device is connected to the internet.
Optimize Your Workplace
It’s a difficult time for everyone, and companies struggle to keep internal communication going through the confusion. One way to keep up with business is by integrating office communication using UCaaS technology.
With a cloud-based communication system, you can easily tackle work anytime, from anywhere, and you have the assurance that nothing will be lost.
UCaaS is a great way to set your workplace up for success. However, communications are only one part of a successful business and aren’t the only aspects affected by the shift to remote working.
Not all businesses are essential according to the government. That means that some don’t have much access to their workplaces. Businesses with all their data on local drives are stressing over transferring files for home use.
That doesn’t have to be you.
Companies using office network software solutions transition smoothly. Whether you work in the financial, retail, or healthcare industry, cloud technology is available to keep your support team on task.
If you’re interested in learning more about cloud-based office technology or want to get your team started, you’re in the right place. Get in touch with us and we’ll work with you to optimize your workplace.