Customer Care Portal

What is happening?

You have a new Customer Care Portal to view and pay your invoices.  The authorized user/primary billing contact will receive an email from noreply@bcmone.com with a link to register in the new Portal.

Once registered, you can reach the new Customer Care Portal at care.bcmone.com.

You must create new credentials in the new portal. Your old credentials will not work.

How do I get access to the New Customer Care Portal?

• The authorized user/primary billing contact will receive an email from noreply@bcmone.com with a link to register in the new Customer Care Portal.
• New credentials must be created to access the new Customer Care Portal to view your invoices moving forward.
• The registration link will be sent to the Authorized User/Primary Billing Contact on the account and is not transferable (that is, it cannot be used with a different email address). Once registered, you may add additional users.

The format of my new BCM One invoice is different than my previous invoice.   How can I learn more about this new invoice?

You can learn more about your new BCM One invoice by watching this short video: How to Understand Your BCM One Invoice

Is how I pay changing?

Yes, the remittance details are changing. You can make a payment through the Customer Care Portal; to the BCM One lockbox; by overnight courier or via electronic payments. Please refer to your invoice for the remittance details.

If I have autodebit set up now, will it continue to work?  

No, your current autodebit settings will not transfer and will be disabled.  You must set up autopay in your new BCM One Customer Care Portal.

Is my invoice due date changing?

No, your due date will remain the 30th of the month.

Will I be charged a late fee if my payments are late?

Yes, a 1.5% fee will be assessed on all late balances. For additional details, please refer to your terms and conditions. We encourage you to enroll in autopay to ensure that all payments are paid by the due date to avoid incurring late fees.

What methods of payment can I use?

We encourage you to pay by ACH/Echeck (electronic check) or you can pay by credit card (Mastercard, Visa, Discover or American Express)

Will my BCM One account number change?

• Current account number 123 will become 800000123
• Current account number 1234 will become 800001234
• Current account number 12345 will become 800012345

(Unless the account number starts with 6390 in which case the account number is not changing.)

I currently am set up to pay BCM One with wire transfer/ACH/Echeck payments that are initiated through my bank. Do I have to set up wire transfers or ACH/Echeck payments again?

Yes, you will need to change your payment settings. The remittance details have changed. Please refer to your invoice for the remittance details.

Can I set up autopay through the new Customer Care Portal?

Yes! You can set up automatic payments via ACH/Echeck or credit card to one or multiple accounts. Or you may choose to make only a single payment. Note: Autopay must be set up at least one day before the due date or it will not take effect until the following month.

Can I still make payments in the Arena One Portal?

No, the Arena One Portal will be decommissioned effective December 31, 2024.  You will no longer be able to access the Arena One Portal after that date.

Will my historic invoices be available in the new Customer Care Portal?

Can I pay for multiple accounts?

Yes, you can make payments to one account number or multiple accounts.

How long does it take for my payment to be credited to my account?

Payments made before 6 pm ET will be reflected in your account the next business day.

Will I receive a receipt?

Yes, you will receive a receipt via email after making a payment.

Is the “Make Payment” section secure?

Yes, BCM One has partnered with JP Morgan Chase Bank, N.A. and Paymentus Corporation, an electronic and payment vendor, to manage payments.  Paymentus Instant Payment Network (IPN) enables you to securely and confidently make payments. Paymentus uses integrated fraud management, and is SOC 1 and SOC 2, and Payment Card Industry (PCI) compliant.

What will I be able to access in the new Customer Care Portal?

In the Customer Care Portal, you will be able to:

• View, download and pay your invoices  
• Set up autopay 
• Open trouble and billing tickets 
• View status of open orders
• Manage contacts
• View service summaries
• Run reports