In today’s interconnected world, international business expansion is attainable for nearly any company. Decision-makers are investing in advanced communication solutions to bridge the vast physical distances between their workers, suppliers, and customers. As a result, they’re achieving unprecedented efficiency with the help of managed service providers specializing in global voice connectivity and network optimization.
With the solutions and services needed to expand their global presence, managed service providers operate, manage, and maintain a robust communication infrastructure that’s flexible enough to accommodate the communication protocols of numerous countries and regions. Nextgen communication solutions, SIP trunking, enterprise voice, and UCaaS, for example, play a pivotal role in business success.
With the right provider, you can count on exceptional call quality, having the ideal stack of customizable solutions for each business location, and receiving the support you need to expand your global reach as your company grows.
Why Decision-Makers Choose Managed Service Providers for Global Voice Connectivity
Global commerce was once considered a goal reserved for large organizations with substantial budgets. It took a lot of time and money to develop a comprehensive strategy to accommodate foreign currencies, cultural differences, language barriers, tariffs, taxes, and various regulations. Working with local telecom providers with different requirements in each market created (and can still create) communication silos that restrict the flow of information between locations.
Today, it’s much easier to set the wheels of expansion in motion, thanks, at least in part, to the global embrace of broadband internet, advanced software solutions, and cloud-hosted communication and collaboration services.
With NextGen global voice connectivity factored into the equation, international organizations have flexible, scalable communication services that require no physical infrastructure or expensive hardware upgrades. Instead, NextGen services rely on advanced technology to convert and transmit voice over the internet.
Business owners and IT decision-makers looking for a cost-effective way to establish connections with suppliers, interview job candidates remotely, and manage global teams are partnering with managed service providers (MSPs). With the right partner, they gain the solutions they need to streamline their workflow, optimize communication efficiency, and ensure their network remains compliant across all international borders and regional areas.
Choosing the Best NextGen Solutions for Your Global Enterprise
With today’s global embrace of multi-channel communication, most organizations find their IT departments understaffed and their technicians overwhelmed. Not only do they have to navigate the difficulties of managing cloud-hosted software and services in some locations, but they also must keep legacy hardware running efficiently in others. Even with proficient IT teams employed in nearly every location, many organizations still need to hire experienced third-party technicians to solve complex issues. The expenses add up.
Managed service providers alleviate the stress and strain of having to monitor, manage, and maintain a complex communication infrastructure. They do the heavy lifting and help you determine which of the following modern communication essentials are the best fit for each of your global locations.
SIP Trunking Services
Session initiation protocol (SIP) is a service that’s cost-effective, highly scalable, and simplifies telephony network management. The technology facilitates voice traffic between your IP PBX, global private network, and public switched telephone network (PSTN). You’ll have the same voice features you had with your legacy phone, plus access to an impressive number of advanced features, such as mobile-enabled video conferencing, group chat, desktop sharing, and instant messaging.
SIP is IP-based tech that initiates, maintains, and terminates real-time communication sessions. It plays a crucial role in multiple cloud-hosted communication services. Businesses with IP-enabled phone systems can use their existing hardware or enhance Microsoft Teams by adding voice capabilities. Managed SIP trunking (mSIP) is ideal for global organizations needing specific service guarantees. Subscribers gain edge router traffic prioritization, real-time call quality analytics, multi-site trunk sharing, proactive monitoring, and more.
Enterprise Voice
Enterprise voice services expand on the features of SIP trunking. Once SIP converts voice signals to digital packets, voice over internet protocol (VoIP) technology transmits all incoming and outbound calls over your broadband internet connection. Most companies can continue using their legacy phone systems. While it’s rare to find desktop phones that aren’t SIP-enabled, they’re easily converted with inexpensive adaptors.
Related: What is Enterprise Voice Service?
One of the greatest advantages of cloud-based voice services is that there’s no physical infrastructure to install and maintain. With enterprise voice, organizations can take advantage of the communication features they need, including auto attendants, fax to email, inbound DID telephone numbers, last number redial, directory assistance, and contact center integration. The service’s robust analytic capabilities ensure smarter data-driven decision-making.
Unified Communication as a Service
As business leaders turn to cloud-sourced solutions to navigate the challenges of supporting remote and hybrid workers, there’s been a marked increase in the number of companies investing in unified communications as a service (UCaaS). The cloud-based platform merges the advantages of enterprise voice features with video conferencing capabilities, business SMS, AI-enhanced chatbots, desktop sharing, and more, into a single, user-friendly interface accessible from nearly any internet-capable device.
Companies invest in UCaaS to acquire a number of enterprise-level benefits. Global enterprises need the convenience of application integrations and software customizations that can ultimately lead to unlimited growth potential.
Like enterprise voice, account administrators can scale the number of users on their platform and modify access to specific features and functions as needed. Decision-makers have the option of severing their relationship with legacy phone service carriers, maintaining those relationships where they’re still advantageous (or the only alternative), or working with a hybrid system.
What to Look for When Choosing a Managed Service Provider
Whether your business is best served by mSIP, enterprise voice, or UCaaS, scalability is assured. You’ll have the advanced solutions needed to not only optimize your communication channels but also achieve unprecedented efficiency. Of course, that’s provided you know what to look for when choosing a managed service provider with a global reach. As you’re comparing your options, consider how the companies competing for your attention stack up in the following areas.
Solution Adaptability
Although UCaaS, SIP trunking, and enterprise voice are cloud-hosted solutions, they may not be ideal in every geographic location. Not only can there be considerable differences in the technology accessible in certain regions, but there are also vast differences in data security requirements and privacy regulations. Experienced MSPs are well-prepared to accommodate the unique needs of each of your locations with multiple connectivity solutions, including private and public wide area networks (WAN), multiprotocol label switching (MPLS), wireless global broadband, and software-defined area networks (SD-WAN).
Related: Technology Expense Management: Best Strategies for Efficient Cost Control
Although global enterprises don’t have the luxury of choosing a single platform to ensure connectivity and system security across diverse locations, having a managed service provider ensures you have a single point of contact for all your monitored devices, carrier contracts, and invoices. You’ll also have a comprehensive overview of your communication expenses.
Service Level Customizations
Global voice connectivity is a complex undertaking. Some industries require an entirely different set of security standards and service levels than others. If a global voice communication network provider doesn’t accommodate service variations, your company could end up paying for features that don’t make a lot of sense for each location along your network. To minimize the risk of paying more than necessary, stick with MSP’s offering customization.
The ideal MSPs for international organizations make it easy to choose the ideal level of service for their locations by offering multiple options for event notifications, systems hardware health assessments, security monitoring, and more. For companies with a physical presence in remote locations, access to white-glove service with MSPs arranging onsite support can be a game-changer.
Proactive Monitoring & System Security
Network performance and system security are non-negotiable. Assigning the task to an on-premises IT staff is not only costly, but human error could also leave your company vulnerable to security breaches. With an MSP responsible for monitoring and maintaining your telecom infrastructure, your organization is protected by advanced technology 24/7.
In addition to having advanced security features in place to detect and deflect malware and anomalous activity across all service providers and devices on your network, your automated security features are supported by a skilled team of certified IT professionals. If performance issues or security threats impact your connectivity, your behind-the-scenes security team will make every effort to resolve those issues before they impact your company.
Discover What Your Business Could Achieve with Global Voice Connectivity
No matter how many locations your organization currently has, cost-effective global voice connectivity requires the services of experienced industry experts. To learn more about the advantages of achieving seamless connectivity on a managed global network, visit BCM One.
We’re committed to providing a world-class experience with every human interaction. Our fully compliant global network provides public switched telephone network (PSTN) replacement services in 50 countries and phone number availability in 137. When you’re ready to explore the benefits of investing in the best combination of customizable business communication solutions to support your global expansion, contact us. We can draw a straight line between the challenges you’re experiencing and the solutions we provide.
Jessica is an experienced marketing leader focused on driving brand impact through innovative live events and digital campaigns. With a track record of delivering results, she brings strategic insight and creative execution to every initiative, helping brands connect meaningfully with their audiences.
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