Even the most resilient networks need a watchful eye. BCM One’s Monitoring & Incident Response service, powered by our VitalView™ platform, gives you real-time visibility, automated alerts, and full-lifecycle support to keep your network running strong.
Downtime, slowdowns, and unseen outages cost more than IT time – they impact productivity and performance. BCM One gives you visibility across every circuit and device, including third-party services, and handles resolution from the first alert to full recovery. You get 24/7 monitoring, simplified operations, faster resolution, and less burden on your internal team.
Our service combines cloud-based monitoring, expert engineering, and responsive support into one cohesive platform. We see what’s happening, act fast when something breaks, and keep you informed every step of the way.
VitalView™ monitors your infrastructure around the clock. When an issue occurs, we generate a ticket and begin remediation without waiting on your team.
We find and fix issues before users complain, keeping your business online and productive.
BCM One handles all diagnostics and vendor coordination, freeing up your IT staff.
Monitor every site and carrier – BCM One managed or not – through a single platform.
Choose the right service level for your team, from basic alerting to full hands-on remediation.
Track incidents, uptime, and trends across your network with on-demand or scheduled reports.
Our geo-redundant platform monitors thousands of services and devices in real time.
We support more than 80 global carriers and hardware vendors through one console.
We don’t just notify you. We fix the issue, manage escalation, and follow through to resolution.
No spreadsheets, no guessing who to contact - just one number, one portal, one team.
We support ServiceNow, Autotask, and other ITSM platforms for seamless incident response inside your tools.
We offer flexible support tiers to align with your internal capabilities:
We watch your infrastructure and notify you when thresholds are breached. You own resolution.
BCM One alerts your designated contacts and shares diagnostic data to assist your team.
Our engineers take full control of the incident, manage vendor communication, and resolve the issue for you.
Each level includes access to VitalView™ for real-time dashboards and historical analytics.
Yes. We monitor and manage both BCM One and third-party circuits, giving you full visibility and consistent support, no matter the vendor.
Our NOC opens a ticket the moment an issue is detected and works directly with carriers or vendors to resolve it. You’re kept informed throughout the process.
In many enterprise environments, yes. We can integrate with ITSM platforms like ServiceNow or Autotask to align alerts and updates with your workflows.
Our NOC operates 24/7/365. We respond to incidents immediately, day or night, and take action without waiting on power checks or local verification.
You can access live network status, incident history, performance trends, and reports across your entire monitored environment.
