Managed Connectivity with end-to-end ownership

BCM One designs and runs your network as if it were our owntracking performance, resolving issues, and owning outcomes. Every circuit, carrier, and device is monitored in real time by engineers who don’t just keep you connected, they stay responsible for keeping you running.

What is Managed Connectivity?

Managing a global network across multiple sites, carriers, and contracts isn’t just complexit’s a risk to performance, security, and cost control. BCM One replaces that patchwork with a fully managed model. We consolidate services from 80+ carriers into one contract, one support team, and one accountable partner.

The result? Reliable connectivity, simplified administration, and an optimized network built for enterprise scale.

How we deliver

We manage your network with full operational ownership. From architecture and deployment to real-time monitoring and ongoing optimization, our team takes responsibility for every part of the experience.

What sets us apart isn’t just what we provide, but how we stay accountable for performance, visibility, and results.

Every network begins with discovery: site audits, WAN strategy, and platform alignment. We tailor the architecture to your users, workloads, and compliance needs using the right mix of DIA, MPLS, SD-WAN, and LTE.

We source connectivity through more than 80 global ISPs, configure and test hardware before it ships, and provide on-site support to ensure every location is installed and activated smoothly.

Our service fits inside your environment, not around it. We feed alerts directly into platforms like ServiceNow and Autotask, and give you real-time visibility into every circuit and device through VitalView™.

Our NOC handles real-time alerting, fault detection, and incident response based on SLA targets. We don’t just notify you – we resolve issues and share the results.

We manage billing and vendor contracts, analyze usage patterns, and provide planning insights to ensure your network continues to align with business goals. Delivered by one team, with one point of contact, and one invoice.

One network. One partner. Full accountability.

We simplify the complexity that slows down IT. With the right support, the right data, and the right people in place, your network becomes an asset, not a distraction.

Managed SD-WAN

Application-aware routing, centralized control, and fast, zero-touch deployment. Built on Cisco Meraki and managed by certified experts.

Managed WAN

Hybrid architecture across MPLS, DIA, LTE, and broadband—sourced, provisioned, and optimized by our team.

Monitoring & Incident Response

VitalView™ and our global NOC deliver real-time visibility and 24/7 fault resolution across all circuits and providers.

Network security & compliance

Managed firewall, SIEM, endpoint protection, and continuous scanning—aligning with standards like HIPAA, PCI, and SOX.

Levels of network engagement

It’s no longer enough to know your network is up. You need to know it’s performing, compliant, and under control. Powered by our VitalView™ platform, this five-level framework gives you structured control over performance, visibility, and response.

1.
Availability and alerting

We monitor every circuit and device in real time, using threshold-based alerts and integrated workflows.

  • Live visibility across access types and CPE
  • Alert routing to ITSM platforms like ServiceNow and Autotask
  • 24/7 NOC response with SLA-backed resolution
2.
Performance monitoring

We track jitter, latency, packet loss, and throughput – so real-time applications stay stable and users stay productive.

  • Continuous voice, video, and SaaS quality monitoring
  • Baselines and thresholds tailored to application SLAs
  • Anomaly detection and proactive capacity planning
3.
Incident response

We detect faults, open tickets, engage carriers, and manage resolution. No finger-pointing, no missed handoffs.

  • Fault isolation across circuits and edge devices
  • SLA-driven workflows and escalation
  • Root cause analysis for high-severity issues
4.
Policy optimization

We manage traffic flows with routing, segmentation, and SD-WAN policies tuned to your business.

  • Prioritized routing for key applications
  • Location and role-based segmentation
  • Policy adjustments based on usage patterns
5.
Service intelligence

We turn network data into action with reporting and planning tools that support IT, compliance, and finance.

  • SLA dashboards and usage reporting
  • Trend analysis by region, site, or service
  • Monthly reviews and lifecycle insights

Add BCM One’s Pure IP Enterprise Voice for a single provider experience

The best voice experience starts with a network designed to support it from the ground up. That’s why we deliver Microsoft Teams Phone and Cisco Webex Calling on top of the same Managed Connectivity stack—engineered, deployed, and supported by one team.

  • Global cloud voice for Microsoft Teams and Webex Calling 
  • Mobile, remote, and analog voice extensions 
  • Built-in compliance and call recording 
  • Contact center integration and CX add-ons 
  • One contract, one SLA, one point of accountability

Frequently asked questions

What types of connectivity does BCM One support or offer?

We offer private and public WAN/MPLS connectivity, SD-WAN connectivity, and global broadband wireless connectivity. For each of these, we have a comprehensive suite of solutions.

No. We can monitor your locations around the world in real-time.

BCM One gives you a single, strategic partner to manage both network connectivity and enterprise voice across all your locations globally. Unlike providers that offer one-size-fits-all services, we take a consultative, design-first approach to build flexible solutions tailored to your infrastructure, users, and compliance needs. Our Managed Connectivity forms the foundation for secure, high-performance networks, while our Enterprise Voice solutions integrate seamlessly with platforms like Microsoft Teams and Webex Calling. We go beyond being a vendor—we act as an extension of your IT team, helping you optimize your environment and future-proof your communications strategy.

BCM One does both. We are constantly monitoring your network via our 24/7 Geo-redundant Network Operations Centers (NOCs), and if we see any connectivity issues, we alert you and get to work fixing the issue. Because we know your network and have expert engineers on staff, we can remedy the situation more quickly to minimize disruptions. Global businesses rely on BCM One for assurance in preventing or resolving an outage.