As the COVID-19 pandemic has evolved, BCM One continues to prioritize the health and well-being of our employees, clients and partners. Our COVID-19 Task Force, which was created in March 2020, monitors ongoing federal, state and local government guidance related to business closure and re-opening. The following is an overview of the current measures in place as we support our company and its operations, employees, clients, partners, suppliers and the community at large.
Offices, Employees and Travel
BCM One and our family of brands (SIP.US, SIPTRUNK and SkySwitch) have a mix of remote and office employees located throughout the United States. We have started a gradual process of bringing all employees stationed at one of our locations, back to the office. Our re-opening process is based on national and local rules and guidelines, which we continually monitor. We are prepared to adjust these openings should there be a change to federal, state and/or local COVID-19 situation and guidance. All BCM One employees have access to secure remote working technology and collaboration tools, allowing them to continue to work if they are unable to come into the office.
At this time, visitors of any type are still not allowed into the offices. This includes partners, vendors and employee family members.
Company and Operations
BCM One has experienced minimal or no business impacts or disruptions related to the COVID-19 pandemic. All customer services, support and network operations centers are functioning as normal.
Our Operations team remains fully staffed and is answering calls, logging tickets and troubleshooting issues. Our NOC continues to provide 24×7 support.
Important E911 reminder for our hosted voice/UCaaS and SIP clients and channel partners: Since phones are programmed with the 911 address for the office where they are normally in use, dialing 911 from a corporate phone or app that is not in the office may result in emergency services being sent to the incorrect address. We encourage you to make your remote employees aware of this characteristic of E911, and if you need to have an address updated for a remote phone, please open a ticket with our support team at firstname.lastname@example.org. If you already made the update for remote employees, remember to change the information back when they return to the office.
If you need help adjusting your remote or hybrid workforce setup, we’re here to help you adapt to a reliable environment no matter which work model you adopt for your business. Please contact your BCM One Account Representative with any needs you have, including hosted voice/UCaaS, hosted call center, extra bandwidth, collaboration tools for video conferencing and virtual Microsoft desktop.
If you have any further questions, contact your Account Representative or email email@example.com.