faqs

GlobalMeet FAQs

This landing page is for customers of the BCM One and WCS conferencing service. This conferencing service is migrating to GlobalMeet Collaboration on May 27, 2022 and will be replaced by a new GlobalMeet account with new access numbers, passcodes, and meeting URL (for Unified Meeting). Please reference the FAQs specific to your service: Web Conferencing, Audio Conferencing and Operator Assisted Conferencing. For more information, please refer to the GlobalMeet User Guide or email billingticket@bcmone.com.

Web Conferencing Customers

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New Audio Conferencing Customers

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Operator Assisted Conferencing

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Web Conferencing Customers

Overview

Yes. Your Unified Meeting account will be replaced by a new GlobalMeet Collaboration account. You’ll receive a welcome email when your new account is ready. Until your account transfer is complete, you might see Unified Meeting referenced in various communications

We’ll be migrating accounts on May 27, 2022. Your new GlobalMeet account will be set up at least a week before your migration date (watch for a separate welcome email).

You can use your Unified Meeting account until your migration date. At the end of that day, it will be closed, and you won’t be able to access it anymore. Your old Unified Meeting URL will stop working post-migration.

Previous recordings will continue to be available on our platform until your account is migrated. All recordings made after migration will be accessible from your GlobalMeet account. As the host, you always receive the recording email. Recordings are also available in the desktop and iOS mobile apps. You can view, download, share, and delete your recordings.

Important: There will be an overlap where your Unified Meeting and GlobalMeet Collaboration accounts are both active. Use this time to sign into your Unified Meeting account, save recordings, and copy details of meetings scheduled so you can reschedule them with your new meeting details.

Questions about your new account

You can start using your new GlobalMeet account as soon as you receive the welcome email.

Yes. Your new login credentials will consist of a client ID (same purpose as your current owner ID) and a password. Watch your inbox for a welcome email.

No. You’ll be able to sign into your account with either your email address or client ID and password.

Yes. You’ll have to set up a password for your new account. The welcome email contains a link to create your new password.

Yes. You’ll receive a new GlobalMeet Collaboration URL for your web room in the welcome email. Your old Unified Meeting URL will no longer work post-migration.

Yes. (Some customers will keep their numbers and will be notified separately.) Your welcome email will contain new host and participant passcodes and the list of access numbers for your account.

Note: the host passcode works like a leader PIN and identifies you as the leader of the audio conference.

Yes, but GlobalMeet doesn’t require a conference code to connect you. Just call one of the dial-in numbers and enter your host passcode. You’re immediately connected as the host (leader) of the conference.

Using your new meeting account

With GlobalMeet Collaboration, you’ll have access to most of the features of Unified Meeting, plus additional collaboration features like whiteboard, a cloud-based file library for sharing slides, images, videos, and documents, and crystal clear webcam sharing with no downloads. To learn about your new account, see Get started with online meetings in the GlobalMeet Success Center.

Yes. We’ve included a comparison chart at the end of this FAQ.

You can start your meeting from a browser, from the desktop apps for Mac and Windows, on an Android or iOS smartphone, and from an Outlook or Google calendar invitation. Just sign in using your email address (or client ID) and password.

Yes. We have mobile apps for Android and iOS that let you host meetings on the go.

All they need is your meeting URL. When they join, they’ll be prompted to connect their audio by phone or computer audio.

Yes. GlobalMeet for Outlook lets you schedule a meeting on your Outlook calendar and send invitations with your meeting URL, dial-in access numbers, and guest passcode. For installation instructions, visit GlobalMeet Downloads in our Success Center.

Like your old account, your GlobalMeet Collaboration room is always available; you can start a meeting at any time, without scheduling. You can schedule a meeting and send invitations from your Outlook calendar or Google Calendar and from the Android and iOS apps. To learn about scheduling meetings and sending invitations, see Invite People in our Success Center.

Check your calendar for any meetings scheduled the day of migration or later. Your Unified Meeting account will be closed, so you’ll need to cancel those meetings, and then schedule new meetings with your GlobalMeet Collaboration account and meeting URL.

You can start your meeting from a browser, from the desktop apps for Mac and Windows, on an Android or iOS smartphone, and from an Outlook or Google calendar invitation. Just sign in using your email address (or client ID) and password.

Meeting feature comparison

Below are the Unified Meeting features and corresponding GlobalMeet Collaboration features.

FeatureUnified MeetingGlobalMeet CollaborationMore info (GlobalMeet)
JOINING A MEETING AND CONNECTING
Join from browserYesYes
Join without software installYesYes
Invite guest from meetingYesNoNo email invitations. Can copy meeting details to clipboard and share via email, chat, etc.
Dial out to a guestYesYes
SoftphoneYesYes
Softphone without installNoYesBrowser access includes VoIP audio
Dial outYesYes
Dial inYesYes
International dial inYesYesTEXT
MEETING ATTENDEE DETAILS
NameYesYes
EmailYesYes
TitleYesNo
PhotoYesYesHosts and people without accounts can install the desktop app and upload a profile picture. The picture is associated with their email address and shown whenever they join a meeting using that email address.
Combine dial-in guest with web participantYesNoCan rename an audio-only guest. Can’t merge dial-in and web presences.
Weather and local time of participanYesNo
MEETING FEATURES
WebcamYesYes
Webcam without software installNoYes
Screen shareYesYesCan share full screen (monitor) or selected app window
Screen share without installNoYesBrowser-based screen sharing is supported
Screen share windowYesYes
Screen share areaYesNo
Participant sharingYesYes
Share a fileYesYesMeeting accounts include a cloud-based file library that can be accessed from any meeting room.

Guests can’t share files without a meeting account.

WhiteboardNoYes
PollingYesNo
Chat publicly to all in meetingYesYes
One-To-One ChatYesNo
Chat to help agents in meetingNoYes
SECURITY FEATURES
Lock the meetingYesYes
Waiting RoomYesYes
Restrict sharingNoYesCan restrict sharing to host and promoted guests (presenters)
RECORDING
Web recordingYesYes
Web recording playback hostedYesYes
Web recording downloadYesYesRecordings available via desktop app and iOS mobile app
Audio recordingYesYes
Audio recording playback hostedYesYes
Audio recording downloadYesYes

New Audio Conferencing Customers

Overview

Yes. Your Reservationless-Plus account will be replaced by a new GlobalMeet Audio account. You’ll receive a welcome email when your new account is ready. Until your account transfer is complete, you might see Reservationless-Plus referenced in various communications.

We’ll be migrating accounts on May 27, 2022. Your new GlobalMeet account will be set up at least a week before your migration date (watch for a separate welcome email).

You can use your Reservationless-Plus account until your migration date. At the end of that day, it will be closed, and you won’t be able to access it anymore.

Previous recordings will continue to be available on our platform until your account is migrated. All recordings made after migration will be accessible from your GlobalMeet account: via phone playback (instructions in the recording confirmation email) and from the user portal called My Meeting Hub.

Important: There will be an overlap where your Reservationless-Plus and GlobalMeet Audio accounts are both active. Use this time to sign into InterCall Online (IOL), save recordings, and copy details of conferences so you can reschedule them with your new conference details.

Questions about your new account

You can start using your new GlobalMeet account as soon as you receive the welcome email.

Yes. Your new login credentials will consist of a client ID (same purpose as your current owner ID) and a password. Watch your inbox for a welcome email

No. You’ll be able to sign into your account with either your email address or client ID and password.

Yes. You’ll have to set up a password for your new account. The welcome email contains a link to create your new password.

Yes. (Some customers will keep their numbers and will be notified separately.)

Your welcome email will contain a new 7-digit host passcode, a 6-digit guest passcode for participants, and the list of access numbers for your account. That’s all you need to start a conference call: dial an access number, wait for the prompt, and then enter your 7-digit host passcode and press the # key.

Note: the host passcode works like a leader PIN and identifies you as the leader of the audio conference.

Yes, but GlobalMeet doesn’t require a conference code to connect you. Just call one of the dial-in numbers and enter your host passcode. You’re immediately connected as the host (leader) of the conference.

Using your new audio conferencing account

With GlobalMeet Audio, you’ll have access to most of the features of Reservationless-Plus, including conference commands – we call them “star” commands. You’ll also get increased conference capacity up to 300 participants on a call. To learn about your new account, see Get started with audio conferencing in the GlobalMeet Success Center.

Yes. We’ve included a comparison chart at the end of this FAQ.

Just pick up the phone, dial an access number, and enter your host passcode when prompted. You’re immediately connected as the host (leader) of the conference.

Important: Always enter the host passcode when joining your own audio conference. This turns off music on hold and lets you use the host commands. See details

You can send your guests a list of access numbers and the guest passcode. They’ll dial in and enter the guest passcode when prompted.

During the conference, press *22 to start recording. You will hear a message that the conference is being recorded. When the meeting is over, press *93 to disconnect all lines, and then hang up to end the meeting. This finalizes the recording. You’ll receive a replay confirmation email with a playback passcode.

Yes. GlobalMeet for Outlook lets you schedule a conference on your Outlook calendar and send invitations with your access numbers and guest passcode. There’s also an integration that lets you schedule conferences on your Google Calendar. For Outlook and Google Calendar installation instructions, visit GlobalMeet Downloads in our Success Center.

Like your old account, your GlobalMeet Audio account is always available; you can start an audio conference at any time, without scheduling. You can schedule a conference and send invitations from your Outlook calendar, Google Calendar, and My Meeting Hub (see How do I access My Meeting Hub?).

Check your calendar for any conferences scheduled the day of migration or later. Your Reservationless-Plus account will be closed, so you’ll need to cancel those conferences, and then schedule new conferences with your GlobalMeet Audio account. The old access numbers and passcodes won’t work.

You can use My Meeting Hub to start conferences and host them in the web-based Audio Controls, where you can mute/unmute guests, record the conference, set up a sub-conference, and more.

My Meeting Hub lets you schedule audio conferences and limited availability conferences (with unique passcodes that are only active on the dates and times you specify) and invite guests by email. When it’s time to start the conference, just come back and launch it in the Audio Controls.

The My Meeting Hub URL is: https://company.myconferencing.com/ where the company prefix is your organization’s name in our system. To find your company name, open your welcome email and hover on the Manage Account button. The My Meeting Hub URL from the following example would be https://alltrek.myconferencing.com.

Just send email to billingticket@bcmone.com.

Host Passcode

In Reservationless Plus you…With GlobalMeet you…Notes
  1. Dial your Reservationless Plus dial-in number.
  2. When prompted, enter your conference code or leader conference code and press #.
  3. When prompted, press * to identify yourself as the leader and then enter your leader PIN and press #.
  4. Press 1 to begin your conference or press 2 to change your default conference options.
  5. If the security passcode option is enabled, enter it when prompted.
Accounts with two passcodes

  1. Dial one of your GlobalMeet dial-in numbers.
  2. When prompted, enter your host passcode and press #.

You’re immediately connected as the host (leader) of the conference.

Accounts with single passcode

  1. Dial one of your GlobalMeet dial-in numbers.
  2. When prompted, enter the passcode and press #.
  3. When prompted, enter the host security code and press #.

You’re connected as the host (leader) of the conference.

Most GlobalMeet accounts are provisioned with two passcodes: host (or leader) and guest (participant).

The passcode identifies your conferencing account – there is no need to enter your conference code.

Conference commands reference

Below are the Reservationless-Plus conference commands and their corresponding GlobalMeet Audio commands. For a listing of GlobalMeet Audio commands, see Use the star commands in the Success Center.

Note: In GlobalMeet terminology, the conference leader is the host; participants (non-leader role) are guests.

Reservationless-Plus TouchtoneCommandAvailabilityGlobalMeet Audio Touchtone
**List all available keypad commandLeader/ParticipantN/A
*1Allows the leader to place calls (dial out) from the conference.LeaderN/A
*2Record the conferenceLeader*22 to start recording.
*22 again to pause or restart the recording
#2Leave the current conference and join a different conference (using conference code) without hanging up to dial back in.ParticipantN/A
*3Change entry/exit method:

  • Tone
  • Name Announce
  • Silent
Yes
*4Roll CallLeader/ParticipantHost only. *92 to play the roll call. Roll Call is enabled outside the conference.
*5Mute all lines except leadersLeader*96
#5Un-mute all linesLeader*97
*6Mute own lineLeader/Participant*6
#6Un-mute own lineLeader/Participant*6 (again)
*7Locks conferenceLeader*94
#7Unlocks conferenceLeader*94 (again)
*8Allow/disallow Auto ContinuationLeader*38 to hang up without ending the conference (overrides the End Meeting when I Exit setting)
*9Sub-conference transferLeader/ParticipantLeader:
*21 to set up a sub-conference. Up to nine sub-conferences.
#0 to end all sub-conferencesAll:
# and sub-conference number to join (#5 to join sub-conference 5)
## to leave sub-conference
11Third-party conference start – bypass holds music to start calling as the leader.Leader/ParticipantN/A. When host joins, music on hold stops.
*31Change leader entry/exit announcement.LeaderN/A
*44Quality Monitoring – Allows automatic creation of a quality request.LeaderN/A
*51/#51Lecture mode On (*51) and Off (#51). Mutes all guests and unmutes all.Leader*96 mutes all lines except host; guests cannot unmute themselves
#51Unmute all, turns off lecture modeLeader*96
*60/*61Turn music on hold On (*60) or Off (*61)ParticipantN/A. Music on hold can’t be turned off by guests
#64Reservationless-Plus Leader menu. Configure certain defaults from within an active conference.Leader*9 to hear a complete list of host features. Most conference features are configured outside the conference.
#64, 1Change leader PIN.

For single passcode GlobalMeet conferences only, hosts are prompted for the host security code, which identifies them as the leader.

Leader*99 to change your host security code
#64, 5Personal greetingLeader*32 to record a conference introduction
#64, 7Conference security passcode. Additional code that all guests must provide when joining a specific conference.

Host joins the conference first, defines the security code, and notifies guests of the code prior to the conference.

Leader/Participant*31 to enable the feature and define code

*31 (again) to disable

*99Sub-conferences. Regroup all lines back to the main conference.Leader#00
#99Disconnect all lines (except leader)Leader*93
*#Participant countLeader/Participant*91 (host only)

Recording playback commands

GlobalMeet Audio has an easy set of replay commands:

  • Press 5 – to return to the beginning of the recording
  • Press 7 – to back up 30 seconds
  • Press 8 – to pause or resume the replay
  • Press 9 – to advance 30 seconds

Below are the Reservationless-Plus playback commands and their corresponding GlobalMeet Audio commands.

Reservationless-Plus ReplayGlobalMeet Audio
1Rewind 5 seconds
2Increase volume
3Fast-forward 5 seconds
4Rewind 30 seconds7
5Decrease volume
6Fast-forward 30 seconds9
7Decrease speed
8End playback
9Increase speed
*Pause/resume playback8
0Restart from beginning5
#Help menu

Operator Assisted Conferencing

Overview

Your current Operator Assisted conferencing service is migrating to the GlobalMeet Operator Assisted service.

Your current account will be replaced by a new GlobalMeet Operator Assisted account. You’ll receive a welcome email with your client ID when your new account is ready. Refer to your client ID when contacting us about bookings.

We’ll be migrating accounts on May 27th. As of May 28th, all calls will be hosted on the GlobalMeet Operator Assisted service.

At the end of the day on May 27th, your current account will be deactivated, and you won’t be able to access it anymore.

You can start hosting Operator Assisted conferences using your new account as early as May 28th.

To book a call with a run date on or after May 28th, send an email to billingticket@bcmone.com. Make sure to include your client ID, name, and phone number, plus the date and time of your planned conference. Our Reservations team will contact you to capture your requirements and book the call.

Any conferences scheduled after your migration date must be rebooked and hosted using the GlobalMeet Operator Assisted service. We’ll reach out to you to review all your pre-booked conferences, confirm settings, and if needed rebook them using the new Operator Assisted service.

Yes. You’ll receive a confirmation email for each new or rebooked conference. The confirmation email contains the confirmation code (conference ID), dial-in access numbers, passcodes, and instructions for speakers and participants to join the conference.

If you requested MP3 recordings for previous conferences, they should have been sent to you by email after the conference. If you have recordings stored on our platform, we’ll contact you to confirm next steps for retrieving them.

Replays will be available on the old platform until the end of May 2022.

Yes. If you have any existing replays, let us know before May 27 and we can set them up on your new account. Once your old account is closed, we won’t be able to transfer over the replays for your previous conferences.

Yes. If you have your own WebEx account, you can use GlobalMeet Operator Assisted for event audio. We can provide troubleshooting assistance and assistance with booking, starting a session, recordings, and providing logs after the call.

No. You can continue to use Adobe Connect until your old account is migrated. After that, you won’t be able to use the new Operator Assisted account with Adobe Connect.

About your new Operator Assisted account

Yes. Your email address stays the same, but you’ll get a new Client ID (like an owner ID), and you’ll need to create a password. Your client ID can be found in your welcome email.

Please send an email to billingticket@bcmone.com.

With GlobalMeet Operator Assisted conferencing, you’ll have access to most of the features of your current conferencing service, with increased capacity up to 15,000 participants.

Yes. We’ve included a comparison chart at the end of this FAQ.

Yes. When booking, you can choose to have your conference recorded and to make the recording available as a call-in replay. Participants dial the replay access number and enter a passcode to hear the recording. While listening to the replay, participants can use the replay commands.

Yes. All conference calls have unique speaker and participant passcodes that must be entered to access the call.

No. However, if you like one of our operators, you can request to use the same operator for your future conferences.

Using your new account

To book a conference, send an email to billingticket@bcmone.com. Make sure to include your client ID, name, and phone number, plus the date and time of your planned conference. Our Reservations team will contact you to capture your requirements and book the call.

In your confirmation email, you’ll receive the speaker and participant connection details for the event, including the confirmation code, dial-in numbers, and passcodes. When creating invitations, be sure to include these details. If you’ve already sent out invitations, update them with the new connection details and send them again.

After the conference has been booked, the moderator (lead speaker) and speakers receive a confirmation email containing the confirmation code, speaker dial-in numbers, and passcodes.

Note: When booking your conference, you can have an operator dial out to speakers and to specific participants.

To join the conference, dial in 15 minutes before the scheduled start time. In a private pre-conference, the operator will perform sound checks with all speakers and review the conference details. At the start time, the operator will read the opening script and turn the conference over to the moderator.

Participants just call one of the access numbers and when prompted use the telephone keypad to enter the participant passcode.

You can access all post-event content, including recordings, transcripts, and usage reports in the Events Portal. After the conference, sign into the Events Portal, view the completed conference, and download the files.

Sign into the Events Portal with the Client ID found in your welcome email. To access the Events Portal, click here.

To create a new password, on the login form, click Signing in for the first time? and then click Forgot Password?

Operator Assisted feature comparison

Below are the current Operator Assisted conferencing features and corresponding GlobalMeet Operator Assisted features.

FeatureCurrentGlobalMeet Op AssistMore info (GlobalMeet)
CONFERENCE SETUP
ReservationsYesYesBook via email.
Conference capacityUp to 10,000Up to 15,000
Conference languagesYesYesLanguages offered: English, Mandarin Chinese, Canadian French, French, German, Italian, Japanese, Korean, Portuguese (Brazilian), Spanish
Dry runNoYesA 30-minute test call for up to 3 people.
Pre-recorded conferenceYesNoProvide a recording of your conference or portion of a conference and we can broadcast it as a live event.
Reminder emailsYesYes
Reservation confirmation emailYesYes
JOINING A CONFERENCE
Passcode entryYesYes
Operator dial outYesYesDial out to speakers and selected participants.
Host joins first or last (Leader First/Last)YesNoWith pre-conference, moderators meet in a private conference with the operator until the operator starts the broadcast.
LegalConnectYesNoWe offer a comparable service called Court Call.
Greet participants by name (Branded Annunciator)YesNo
Approved participant listYesNo
Lock conferenceYesYes
Participant PIN captureYesNo
CONFERENCE FEATURES
Closing scriptYesYes
Communications lineYesNo
Custom scriptsYesYes
Entry and exit tonesYesYes
Host controlsYesYesConference Controls is comparable to Leaderview
Music on holdYesYes
Mute/Unmute allYesNoParticipants are automatically muted when they join
News on holdYesNo
Opening scriptYesYes
PollingYesNo
Post-conferenceYesYes
Pre-conferenceYesYes
Q&AYesYes
Q&A alerts for participantsNoYes
RecordingYesYes
Roll callYesYes
Specialized or repeat operatorYesYes
Sub-conferencesYesYes
Voice TalentYesYesVoice Talent is included with all operators at no extra charge.
Web conferencingYesYesUse your own WebEx account.
*0 supportYesNo
POST-CONFERENCE DELIVERABLES
Polling reportsYesNo
Post-conference summaryYesYes
Recording as a CDYesNo
Recording as an audio fileYesYes
Recording editing servicesNoYesHave a professional edit the recording before making it available to participants.
Recording replayYesYes
Replay captioningYesNo
Replay reportsYesYes
TranscriptYesYes
Translated transcriptsNoYes
Web registration reportYesNo

Recording playback commands

GlobalMeet Operator Assisted has an easy set of replay commands:

  • Press 5 – to return to the beginning of the recording
  • Press 7 – to rewind 30 seconds
  • Press 8 – to pause or resume the replay
  • Press 9 – to fast-forward 30 seconds