The Patient Experience: It’s Not Just “Customer Experience” for HealthcareIn many ways, delivering a high-quality patient experience is similar to providing a great customer experience in any field. Except there’s one critical difference: when someone is a patient, they are likely coming to you in...
Digital Signage Isn’t Just Signage That’s DigitalOh no, it’s so much more. According to a Cisco IBSG study, over 40% of shoppers say that digital displays change what they buy, because relevant information is provided near the point of purchase. The result? Retailers can...
Financial services companies of all kinds understand financial risk and have tried-and-true strategies to manage that risk. But what about cybersecurity risk? This is a much newer kind of risk—one that we know can have significant financial consequences—and it’s starting to get executive- and board-level...
Just about every company on the planet today depends on technology. If something goes down, business functions go down with it. That puts a lot of pressure on the IT staff who are responsible for those systems; and that pressure is compounded by the global...
Technology changes fast. That’s why at BCM One we hold quarterly reviews with every single one of our clients to help them stay on top of their technology investment and ensure it continues to meet business needs today and in the future. If you’re a...
BCM One is excited to welcome Chris Robbins as our Channel Manager on the West Coast. Chris, who is based in Southern California and will focus on managing and building out BCM One’s channel partnerships in the west region, joins Andy Steinke’s team as part...
Moving applications and services to the cloud makes good business sense for a bunch of reasons. But if you’re like most organizations, your understanding of cloud expenses and utilization is, well, cloudy. The reality is there are a number of aspects of cloud computing that...
At BCM One, we never start with technology. Our clients’ business needs are the focus, and then we determine which enabling technologies will best meet those needs. It’s why we’ve always stayed technology-agnostic. And it’s why we engage in thoughtful and probing discussions right up...
Once upon a time, there was an IT director who was completely overwhelmed. We know you can relate. In this case, his was working for a national veterinary hospital which was expanding at a rabbit-like pace—acquiring two to four clinics every month! And did we...
You’ve been going along, taking care of business as it comes up. And there’s nothing wrong with the way you’ve been doing it. But then you have a moment of realization. You’ve reached a certain scale, and as you look around to all those as-they-came-ups,...