Frequently Asked Questions (FAQ) Acquisition of Arena One by BCM One

Why did BCM One acquire Arena One?

BCM One’s acquisition of Arena One – its second acquisition this year – expands and strengthens its UCaaS offering and network reach. This acquisition supports BCM One’s growth strategy that was announced earlier this year.

As an Arena One customer, will I experience changes to my service?

There will NOT be any changes to your service; BCM One will operate the Arena One network as it is. Customers and partners can expect a “status quo” environment.

What are the benefits of this acquisition to me as an Arena One customer?

You’ll continue to experience and receive a high level of customer service and service delivery. The personnel you’ve been working with at Arena One will continue to manage and oversee your account, with the added benefits of additional resources and tools from BCM One.

BCM One has a team of 40+ professionals on their operations team dedicated to providing you outstanding technical support and service delivery. Their mission statement – “To Provide a World-Class Experience with Every Human Interaction” – is embedded into the culture of the company and is taken very seriously. You’ll find that many BCM One employees have been with the company for 10+ years, which says a lot about their culture and family-like atmosphere which extends to their client base.

BCM One has a 24/7/365 Network Operations Center from which Tier 1 and 2 support is delivered, ensuring clients worldwide are supported continuously.

In addition to UCaaS, BCM One offers an array of managed telecom and technology solutions, including Technology Expense Optimization, SD-WAN, Security, SIP Trunking, Connectivity, Microsoft Office 365, and Azure deployments.

Will there be any changes to the current service level or existing customer contacts?

No. All existing support and service arrangements will continue without interruption, and Arena One’s customers will work with their existing Support and Engineering contacts.

Ensuring Arena One’s existing customers are at ease with this acquisition is BCM One’s top priority. BCM One will continue to service and support existing products and solutions, as well as commit resources to enhancing the Arena One solutions for customers going forward.

Will the name change from Arena One to BCM One?

Yes; all Arena One assets have been acquired by BCM One, therefore Arena One employees and assets will be incorporated into the BCM One family and brand.

What role will the current leadership and founders of Arena One play?

The original founders and leaders of Arena One are involved in the transition of the business to BCM One and will continue to be involved throughout 2020. The entire Arena One service delivery and operations team will be integrated into the BCM One family and will become BCM One employees effective immediately.

BCM One will augment its dedicated UCaaS team, further advancing the Arena One solution which will benefit you, our clients, with added technical support and further investment.

Will there be any staffing changes that might affect our services?

There will be no staffing changes at the current time, and your services will not be affected by this transaction. The UCaaS staff will, in fact, grow.

Will pricing change for any solutions I purchased from Arena One to date?

There will not be any changes to the pricing of the solution you originally purchased from Arena One.

As an Arena One client, will my contract terms still be in effect “as is”?

Yes; all current signed client contracts will stay the same.

Will my bill/invoice change?

Initially there will no change to your invoice while BCM One explores the possibility of incorporating Arena One’s clients into its billing system. You will be given reasonable advance notice in the event of any change to your invoice.

For additional information regarding the acquisition, please refer to our press release.

If you have general questions that are not addressed in this FAQ document, please contact Paula Como Kauth at pckauth@bcmone.com.