A single, end-to-end view of your entire technology environment. BCM One Managed Services platform called VitalView^™ remotely monitors the status of all critical components in real time. VitalView manages multi-vendor networks as well as applications running on-premises, at co-location facilities, at Cloud Providers or from SaaS providers. The service is available for network operations management, collaboration and compute services. Leading the Managed Service Provider Industry, our 24x7x365 Network Operation Center ensures that your applications are running and available for your employees and clients. In addition, our Technology Expense Optimization tool, Sophia, helps track inventory and manage costs for network, collaboration and compute services enterprise-wide.

Levels of Service

Several levels of services are available to meet your business and technical needs. The Monitor and Notify level automatically notifies you that a device on your network is in alarm. The Monitor, Notify and Restore level is supported 24x7x365 via our Network Operations Center (NOC) proactively responded to alarm notifications. Our Full Network management level includes monitoring and restoring services in addition to resolving hardware related issues for all managed devices. Our highest level, Full Network Management Plus, includes network connectivity, hardware and NOC management services.

Benefits

Single Pane of Glass. Preventive Health for the services, devices and applications running on your network. Integrated Management. Rapid fault Isolation. Lower MTTR. Increased Availability. Manages multi-vendor networks as well as applications running on-premises, at co-location facilities, at Cloud Providers or from SaaS providers.

Single Managed Platform

BCM One’s managed services platform offers piece of mind to businesses. We manage all devices on our secure and reliable nationwide network, supported by our certified network specialists, at the support level you desire. Services include: Desktop support. Network Operations. IT Operations. Managed Security. Customer Service & Help Desk. Service Delivery Desk. Expense Management. Consolidating Billing Services. Managed Backup. Managed Disaster Recovery.